Hybrid Infrastructure and Systems Analyst – Salesforce (Mid-level)

at Evertec

• Job title: Infrastructure and Systems Analyst – Salesforce (Mid-level)
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Visualforce
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Analyst of Infrastructure and Systems managing Salesforce at Evertec. Collaborating on internal system support and process mapping for a leading fintech company in Brazil.

Responsibilities

• Administer users, profiles, permission sets and roles;
• Create and maintain fields, objects, page layouts and record types;
• Validation rules;
• Flows;
• Assignment rules, queues and declarative automations;
• Approval processes;
• Analyze and resolve incidents and tickets (e.g., via Jira);
• Support business areas in defining requirements and improvements;
• Ensure data quality and integrity;
• Create and maintain reports and dashboards;
• Support deployment processes (sandbox → production);
• Document Salesforce configurations and processes;
• Assess impact of changes (e.g., picklist changes, rules, automations).

Requirements

• Completed higher education;
• Hands-on experience as a Salesforce Administrator;
• Solid knowledge of: Security Model (Profiles, Permission Sets, Sharing Rules), Flows, Reports and Dashboards, Standard objects (Account, Contact, Opportunity, Lead, Case);
• Basic knowledge of: Integrations (REST, APIs – functional perspective);
• Experience with Sandbox and production environments;
• Deploy and Change Management (GMUD);
• Ability to analyze the impact of changes in Salesforce.
• Desirable (differential): Salesforce Administrator Certification (ADM-201);
• Experience with: Integrations with external systems; Apex; LWC / Visualforce; Audits (e.g., SOX);
• Experience working in environments with high data volume and integrations;
• Experience with Jira or similar ticketing tools.

Benefits

• Meal voucher or food allowance;
• Flexible Benefit (Flash);
• Health insurance;
• Partners for psychological, legal, financial and nutritional support (CLUDE, C4LIFE and ASQ);
• Psicologia Viva;
• Dental plan;
• Childcare assistance;
• Support for children with special needs;
• Fertility assistance;
• Extended maternity and paternity leave;
• Transportation voucher or Home Office allowance (for telework contracts);
• Gympass (Wellhub) and TotalPass;
• Flexible working hours;
• Life insurance;
• Partner/discount club;
• Partnership with Sesc;
• No dress code;
• Day off on your birthday;
• Education grant (Beca program);
• PPR or bonus — based on achievement of targets and results.