Own North America market performance end-to-end, including P&L, operational execution, service delivery, and client satisfaction
Lead a senior team across multiple locations and set new benchmarks for service
Make market-shaping decisions and create results that influence Ten’s global business
Unite cross-functional teams and drive operational efficiency and innovations
Work with Service, Client Services, Proposition, Technology, Finance, and People to implement market-specific growth strategies
Drive commercial growth, revenue and contribution margin, and strengthen client and supplier relationships
Inspire, develop and manage a diverse leadership team to deliver measurable impact
Requirements
Accountable for delivering core business goals and current-year priorities in North America, driving commercial growth, operational excellence, service quality and client satisfaction
Lead high-performing, cross-functional teams and work closely with Service, Client Services, Proposition, Technology, Finance, and People teams
Implement market-specific growth strategies and innovations while aligning with Ten’s global vision
Deliver exceptional service quality through teams
Deliver strong commercial and operational performance across multiple offices and service lines
Strengthen and expand strategic client relationships and supplier partnerships
Drive revenue and contribution margin growth through targeted initiatives
Inspire and develop a diverse, high-performing leadership team
Proven track record of senior operational leadership with full P&L accountability in North America
Understanding of service-led industries (luxury, hospitality, travel, concierge)
Ability to build trust and influence quickly with clients and internal teams
Benefits
Our people are at the heart of the business, and we have a culture of recognition and reward - regular appraisals and annual Extra Mile Awards
Support for development and encouragement to incorporate personal aspirations into careers
A competitive salary depending on experience, plus a performance-based bonus
Hybrid working - combine working from home and working from the office
Paid time away from work including a competitive paid time off package and a paid day each year to volunteer
Paid Sabbaticals: One (1) month paid Sabbatical after every 5 years of Service
Extra Rewards: Lucrative Ten Loyalty Rewards program (includes a bonus and gift)
Remote Working Holidays - possibilities to Travel and Work
Employee Discounts on travel and entertainment
Be part of a global, dynamic, and inclusive team with diversity at its core
Genuine career opportunities within a dynamic and international company
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