Service Delivery Manager leading IT support team for a tech house empowering businesses in engineering. Focusing on IT service delivery, operational excellence, and stakeholder coordination.
About the role
- Project Operations Leader providing leadership for WA Rebate Scheme and continual process improvement in renewable lending. Managing staff and stakeholder relationships across Western Australia and South Australia.
Responsibilities
- Provide hands-on leadership and management of end-to-end operations for the WA Rebate Scheme and the Renewables lending business across Western Australia and South Australia
- Manage a combined team across both regions, ensuring compliance, quality, and efficiency in rebate administration, loan processing, and settlement activities
- Optimise workflows, meet SLA targets, lead quality assurance, and drive continuous process improvements
- Act as a senior escalation point for complex issues
- Manage stakeholder relationships, including with government agencies and internal partners
- Coordinate and support government project delivery related to renewable energy initiatives in WA and SA
- Identify gaps and inefficiencies in current operations and processes and implement improvements
- Support recruitment and onboarding processes
- Foster a positive and collaborative team culture focused on continuous learning, accountability, and high-quality service delivery
Requirements
- Minimum 3 years’ people management experience within operations or project management, preferably within financial services or renewable energy sectors
- Strong knowledge of operational compliance requirements, financial regulations, and customer verification processes in Australian lending environments
- Proven track record in leading hands-on teams to achieve quality assurance and SLA targets within regulated environments
- Experience managing government projects or collaborating with government agencies is desirable but not mandatory
Benefits
- Flexible working
- Volunteer and study leave to develop skills
- Monthly social events
- Office snacks
- Company Townhalls
- D&I initiatives and events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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