Provide hands-on leadership and management of end-to-end operations for the WA Rebate Scheme and the Renewables lending business across Western Australia and South Australia
Manage a combined team across both regions, ensuring compliance, quality, and efficiency in rebate administration, loan processing, and settlement activities
Optimise workflows, meet SLA targets, lead quality assurance, and drive continuous process improvements
Act as a senior escalation point for complex issues
Manage stakeholder relationships, including with government agencies and internal partners
Coordinate and support government project delivery related to renewable energy initiatives in WA and SA
Identify gaps and inefficiencies in current operations and processes and implement improvements
Support recruitment and onboarding processes
Foster a positive and collaborative team culture focused on continuous learning, accountability, and high-quality service delivery
Requirements
Minimum 3 years’ people management experience within operations or project management, preferably within financial services or renewable energy sectors
Strong knowledge of operational compliance requirements, financial regulations, and customer verification processes in Australian lending environments
Proven track record in leading hands-on teams to achieve quality assurance and SLA targets within regulated environments
Experience managing government projects or collaborating with government agencies is desirable but not mandatory
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