Plenti is a fintech lender, providing Australians with faster, fairer loans through smart technology.
Our proprietary technology platform allows us to provide creditworthy customers - whose preferences are changing - with automotive, renewable energy and personal loans to help bring their big ideas to life.
Since establishment in 2014, our loan originations have grown consistently, supported by diversified loan products, distribution channels and funding, and underpinned by exceptional credit performance and continual innovation.
Plenti listed on the ASX in September 2020.

Plenti

Browse and apply for open jobs at Plenti.

collections

Plenti is a financial technology company that offers a variety of loan products and investment opportunities. Specializing in personal, auto, and renewable energy loans, Plenti provides borrowers with attractive rates and flexible terms. They aim to deliver a faster, fairer way to borrow or invest, allowing customers to achieve their financial goals sooner. On the investment side, Plenti enables investors to earn competitive returns through their innovative lending platform. With a strong focus on customer experience, Plenti is recognized as a top-rated personal lender by user reviews on Google, Product Review, and TrustPilot. Their services are supported by a robust online platform facilitating loan calculations, rate estimates, and account management, emphasizing user convenience and transparency.

Plenti is a fintech lender, providing Australians with faster, fairer loans through smart technology. Our proprietary technology platform allows us to provide creditworthy customers - whose preferences are changing - with automotive, renewable energy and personal loans to help bring their big ideas to life. Since establishment in 2014, our loan originations have grown consistently, supported by diversified loan products, distribution channels and funding, and underpinned by exceptional credit performance and continual innovation. Plenti listed on the ASX in September 2020.

• Lead, coach, and support a team of Collections Specialists to deliver consistent, high-quality outcomes
• Manage daily workflows, scheduling, task allocation, and queue management
• Monitor team and individual performance, conduct regular one-on-ones, and address performance challenges
• Ensure accurate documentation, payment arrangements, and effective recovery actions
• Act as the main escalation point for complex or sensitive accounts
• Provide guidance on case strategies, hardship management, and referrals to external recovery partners
• Collaborate with Legal and Compliance teams on high-risk or complex matters
• Identify opportunities to improve collections processes, efficiency, and customer outcomes
• Support system enhancement and automation initiatives
• Ensure compliance with NCCP, Privacy, AML/KYC, and ASIC regulations
• Build team capability through ongoing training and regulatory awareness
• Conduct quality assurance checks and support remediation activities
• Collaborate with Hardship, Credit, Customer Support, Legal, and external partners

Team Leader – Collections

Collections Team Leader at Plenti overseeing customer-focused arrears management and leading a team of Collections Specialists. Driving efficient and compliant processes in the dynamic fintech sector.

customer-support

• inspire, coach, and lead a high-performing support team in a fast-paced environment
• manage daily operations, monitor performance, handle escalations
• shape the culture and growth of the team
• work closely with other departments to enhance overall customer journey
• ensure our service consistently exceeds expectations
• oversee daily support operations, ensuring efficient queue management and consistent SLA delivery
• allocate resources effectively to balance workloads and maintain service levels
• act as the primary escalation point for complex customer issues
• analyse customer feedback and complaints to identify trends and implement process improvements
• monitor and analyse team performance, customer satisfaction, and operational trends
• produce regular reports for senior management with actionable insights and recommendations
• identify training needs and process gaps based on QA results and customer feedback

Team Leader – Customer Support

Customer Support Team Leader leading a high-performing support team in dynamic fintech environment. Overseeing operations, ensuring customer satisfaction, and driving improvements at Plenti.

sales

• Directly supervise a team of sales agents responsible for converting loan applicants into funded customers
• Provide hands-on coaching, daily performance monitoring, and quality assurance to maximize application completions and loan drawdowns
• Implement proven contact strategies across phone, email, and SMS channels
• Ensure strict adherence to compliance standards and deliver regular quality assurance reviews for all team members
• Identify operational efficiencies and gather customer insights
• Collaborate with cross-functional teams to continuously improve the sales process

Team Lead - Direct Sales

Sales Team Leader supervising a team of sales agents converting loan applicants into funded customers. Implementing proven contact strategies and ensuring compliance adherence in a fintech environment.

platform-engineer

• Design, implement, and enhance sophisticated CI/CD processes, developer self-service tooling, and automated workflows to optimize the end-to-end developer experience
• Conduct research and development into emerging patterns and best practices, providing technical leadership and direction for the team's initiatives
• Serve as a subject matter expert on the internal platform, offering strategic consultation, guidance, and high-level support to engineering teams
• Mentor and guide other engineers, serving as an escalation point for complex technical challenges and contributing to the team's collective skill development
• Collaborate closely with key stakeholders across the technology organisation to architect and implement robust, scalable solutions that meet both current and future needs 
• Actively engage with development teams and participate in their ceremonies to proactively identify inefficiencies and opportunities for improvement within the SDLC

Senior Platform Engineer

Senior Platform Engineer at Plenti responsible for enhancing internal development platform and driving engineering velocity.

full-stack-engineer

• Lead, mentor, and empower a team of talented engineers
• Partner closely with Product Managers to assess upcoming work
• Provide hands-on technical guidance, driving the design and implementation of solutions
• Manage the day-to-day workflow of the team
• Uphold and enforce exceptional coding standards, best practices, and a TDD mindset
• Own and manage the incident response process for your team
• Actively contribute to the continuous improvement of engineering processes and practices

Engineering Team Lead

Engineering Team Lead at Plenti, a fintech lender delivering high-quality, scalable solutions. Leading engineering team, project management, and technical guidance.

operations

• Provide hands-on leadership and management of end-to-end operations for the WA Rebate Scheme and the Renewables lending business across Western Australia and South Australia
• Manage a combined team across both regions, ensuring compliance, quality, and efficiency in rebate administration, loan processing, and settlement activities
• Optimise workflows, meet SLA targets, lead quality assurance, and drive continuous process improvements
• Act as a senior escalation point for complex issues
• Manage stakeholder relationships, including with government agencies and internal partners
• Coordinate and support government project delivery related to renewable energy initiatives in WA and SA
• Identify gaps and inefficiencies in current operations and processes and implement improvements
• Support recruitment and onboarding processes
• Foster a positive and collaborative team culture focused on continuous learning, accountability, and high-quality service delivery

Project Operations Manager

Project Operations Leader providing leadership for WA Rebate Scheme and continual process improvement in renewable lending. Managing staff and stakeholder relationships across Western Australia and South Australia.

business-development-rep

• Play a pivotal role in driving the growth of the consumer lending portfolio
• Expand brand presence within your designated state
• Identify, acquire, and manage new broker accounts
• Strengthen and nurture relationships with aggregator partners
• Implement and execute strategic sales initiatives to maximise market share
• Foster customer loyalty across personal loan and automotive lending products
• Represent Plenti at industry events
• Actively engage with broker partners
• Mentor and collaborate closely with Relationship Managers
• Provide guidance, support, and leadership to help the team achieve collective goals

Business Development Manager

Business Development Manager at Plenti driving growth of consumer lending portfolio and expanding brand presence. Engaging broker accounts and implementing strategic sales initiatives in Australia.

Plenti

About the company

Open jobs

7 jobs found

Team Leader – Collections

Plenti

Team Leader – Customer Support

Plenti

Team Lead - Direct Sales

Plenti

Senior Platform Engineer

Plenti

Engineering Team Lead

Plenti

Project Operations Manager

Plenti

Business Development Manager

Plenti