Account Manager developing and executing strategic account plans in healthcare sector. Building partnerships and enhancing operational efficiency while managing high - value negotiations in North - East Italy.
UD
Hybrid Professional Account Manager, German Speaker
Posted 3 months ago
About the role
- Professional Account Manager responsible for client success and strategic growth at DEPT® in digital services. Engaging with global accounts and driving business acceleration in the digital experience field.
Responsibilities
- You act as a business accelerator for our clients and for DEPT®.
- You have overall responsibility for assigned clients, ensuring successful collaboration and driving growth in sales volume.
- You monitor product performance and client KPIs (e.g. data dashboards) and implement optimization measures when required.
- You own client satisfaction.
- You proactively initiate and drive strategic, sustainable customer development through appropriate formats and have a significant influence on the company’s growth.
- You understand clients’ business goals and pain points and adapt proposals to align with their objectives.
- You map your clients’ stakeholder landscape and maintain regular communication with relevant client stakeholders, our management, subject-matter experts and project managers, as well as other DEPT® business units where relevant.
- You know how to ask the right questions to uncover new business areas.
- You deliver tailored client presentations and lead regular quarterly and annual planning meetings to ensure nothing stands in the way of achieving client goals.
- You present work both internally and externally.
Requirements
- 3–4 years of professional experience managing global accounts in the digital experience space, handling six‑figure annual budgets or higher. Experience with Beauty, Lifestyle or FMCG clients is a strong plus.
- You’re driven by insights and analysis and build your strategies comprehensively and logically on them.
- You have a very good understanding of digital experience mechanisms.
- You enjoy providing strategic advice to clients and are successful at selling your expertise profitably.
- You bring previous experience working with agencies; experience with tech agencies is an advantage.
- You are enthusiastic about current digital industry discussions and trends.
- You have experience with technology environments and possess a strong understanding of platforms, UX and UI design.
- You can present complex strategic ideas clearly in slide decks.
- You can give clear instructions for future actions because you have a very good understanding of reporting and analysis.
- Professional working proficiency in German with excellent English skills, capable of working with clients in German.
Benefits
- Flexible hybrid working policy (2 days in the office).
- Company pension scheme.
- Lease bike options / JobRad and a 25% subsidy for the Deutschlandticket.
- Occasional breakfast/lunch at the office and Smoothie Tuesdays.
- Support for wellbeing through a contribution to the OpenUp platform.
- €30 per month — a flexible package usable for digital meal vouchers and/or fitness providers/sports clubs/massage studios, internet costs, and/or public transport.
- Future Bens — exclusive access to sustainable, healthy products at attractive deals.
- Social events and many opportunities to connect with colleagues through organised activities and celebrations.
- A reputation for doing good: DEPT® has been a Certified B Corp® since 2021 and was named ‘Agency of the Year’ at The Lovies and The Webby Awards.
- Awesome clients: work with organisations of all sizes and across industries, and celebrate successes together.
- Opportunities for personal growth through training, development and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
Job title
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