Operations Manager overseeing operational excellence for Customer Success at Xero. Partnering with leadership and implementing continuous improvement strategies with a focus on AI integration.
About the role
- Product ownership and product management (40%)
- Analyze and document the current controlling solution
- Define new requirements together with colleagues and customers
- Create business cases and ROI calculations
- Test new features and coordinate releases
- Customer Success & implementation (30%)
- Conduct initial pilot rollouts
- Train internal consultants and customer staff
- Create manuals and maintain the knowledge base
- Provide support for key accounts
- Marketing & presales (20%)
- Deliver product demos and webinars
- Create content (blog posts, whitepapers, case studies)
- Support events and trade shows
- Publish social media posts on FinOps topics
- Controlling & analytics (10%)
- Develop costing models
- Monitor success metrics
- Conduct competitive intelligence
- Optimize pricing models
Requirements
- Degree in Business Administration, Business Informatics, or a commercial apprenticeship
- Solid knowledge in controlling / accounting
- 1–3 years of professional experience (motivated career starters are also welcome)
- Analytical mindset and strong numerical affinity
- Very good German and English skills
Benefits
- Joining a professional, dedicated team
- A career development plan for your professional growth
- Scope to shape the role in a key position
- Laptop, smartphone and accessories for private use
- Attractive office location in the center of Mönchengladbach-Rheydt
- Flexible working hours with mobile office and 30 days of vacation per year
- Competitive salary
- Employer contribution to pension plan
- Training and certification program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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