Customer Success Consultant ensuring client satisfaction and retention in the Compass educational product. Collaborating with schools for exceptional service and advocacy of our platform.
SA
Hybrid Customer Success Manager, Director – Healthcare - Payer & Provider
Posted last month
About the role
- Customer Success Manager (CSM) Director fostering relationships with healthcare organizations at Salesforce. Supporting business objectives and managing customer incidents with Salesforce's platform capabilities.
Responsibilities
- Serve as a named resource and partner for Salesforce’s customer organizations
- Forge deep relationships with customers and account teams
- Maintain awareness of key events, needs, potential risks, and value drivers
- Help customers improve overall technical and operational health
- Act as point of contact for major customer incidents, managing expectations and communications through resolution
- Align with Healthcare (Payer & Provider) customer segment
- Support Healthcare customers with business priorities, Salesforce capabilities, key events, technical deployments, platform performance health
Requirements
- 9+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture
- Knowledge of Salesforce product and platform features, capabilities, and standard methodologies and a good understanding of enterprise architecture principles
- Strong consultative skills, deep curiosity, and proven results working as a Trusted Advisor to drive business value for customers
- Executive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive level
- Ability to facilitate difficult discussions and be adept at handling objections
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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