Partner Success Manager in Global Partner Organization facilitating partner success through effective deployment methodologies and collaboration. Focused on building relationships and managing high - risk projects for successful partnerships.
About the role
- Product Success Manager driving customer onboarding and relationship management for enterprise solutions. Ensuring successful post-sale journeys on the Semrush platform.
Responsibilities
- Customer Onboarding: Own the first 30–60 days of the post-sale journey, ensuring new and recently upgraded customers are set up for success.
- Develop and execute tailored onboarding and implementation plans aligned with each customer’s business goals.
- Value Realization & Goal Alignment: Identify customer priorities quickly and map them to Semrush product capabilities.
- Drive adoption of key features to expedite value realization and deliver measurable early wins.
- Relationship Management: Build strong relationships with key stakeholders quickly during onboarding to accelerate trust and time-to-value.
- Identify new contacts within customer organizations and pass them to the long-term account team for continued success.
- Consultative Customer Engagement: Act as a trusted advisor during onboarding by providing strategic recommendations and best practices.
- Be customer obsessed and scrappy, adapting onboarding strategies to meet unique customer needs and timelines.
- Customer Advocacy: Act as the voice of the customer within Semrush, advocating for improvements and enhancements based on customer needs and feedback.
- Stay informed about customer strategic objectives, relevant industry conditions, and competitive intelligence to identify opportunities and risks.
- Opportunity Identification: Spot opportunities for deeper alignment between the customer and Semrush.
- This includes surfacing upsell opportunities, uncovering new points of contact, and building on Sales-led conversations to strengthen long-term growth potential.
- Partnership & Collaboration: Work closely with Sales and Customer Success Managers to provide a seamless transition from sale to ongoing success.
- Ensure smooth handoff by delivering clear documentation of customer goals, progress, and adoption milestones.
- Performance Tracking & Reporting: Monitor onboarding KPIs, usage, and customer feedback.
- Share actionable insights with both customers and internal teams.
- Surface patterns and challenges to continuously improve the onboarding program.
Requirements
- 4–6+ years of experience in Customer Onboarding, Customer Success, Account Management, Solutions Engineering, or a related role.
- Experience with enterprise customers in MarTech or SaaS is strongly preferred.
- Proven ability to quickly build trust and credibility with stakeholders at all levels, from hands-on practitioners to senior executives.
- Skilled at uncovering customer needs and designing tailored onboarding strategies that drive early adoption and measurable business value.
- Strong verbal and written communication skills, with the ability to translate complex product capabilities into clear, actionable outcomes for both technical and non-technical audiences.
- Adept at using customer data and insights to guide decisions, measure success, and identify opportunities for growth.
- Demonstrated ability to manage multiple onboarding projects simultaneously, ensuring timely delivery and consistent customer outcomes.
- Comfortable navigating ambiguity, working in a fast-paced global environment, and thriving through change.
- Understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation is not required, but a plus.
- Experience with enterprise-level marketing and SEO platforms such as BrightEdge, Conductor, Botify, SimilarWeb, or others is not required, but a plus.
Benefits
- Unlimited PTO
- Low cost medical, dental, and vision plans
- Life insurance
- Accidental death and dismemberment (AD&D) insurance
- Dependent Care Savings Accounts and Flexible Spending Accounts
- Health Saving Account
- Short-term and long-term Disability
- Employee Assistance Program
- Employee Resource Groups
- 401(k) plan
- Paid parental leave
- Relief Fund
- Travel coverage
- Corporate events
- Teambuilding
- Snacks, drinks at the office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer - focused leader overseeing Customer Success across EMEA at Notion. Developing strategies, leading teams, and ensuring customer satisfaction through effective adoption and expansion.
Customer Success Manager ensuring maximum customer value from Qwilr. Managing accounts and driving engagement while delivering exceptional service across the customer lifecycle.
CRM & SFE Specialist managing CRM and Sales Force Effectiveness across markets. Enhancing CRM capabilities, ensuring data quality, and collaborating with commercial teams.
Customer Success Executive managing client relationships and identifying value generation opportunities in the retail sector. Collaborative role focusing on client retention and success with significant emphasis on data - driven insights.
Customer Success Manager at DeepL handling a portfolio of corporate Swiss accounts. Empowering clients to integrate AI solutions into workflows for successful outcomes.
Customer Success Manager responsible for building relationships and ensuring satisfaction for Semperis client accounts. Collaborating with teams to enhance product use and customer success.
Technical CRM Manager at Plum handling lifecycle campaigns and customer engagement for the smart saving and investing app. Collaborating cross - functionally to ensure clear communication and campaign success.
Customer Success Manager at ChapsVision managing enterprise accounts in North America. Fostering relationships and ensuring clients leverage our AI search platform effectively for business objectives.
Customer Success Manager for Treatwell onboarding salon partners and enhancing their experience. Responsibilities include training, support, and upselling within the beauty industry.