Hybrid Product Specialist

Posted 2 months ago

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About the role

  • Provide technical guidance to customers and colleagues within the organisation
  • Resolve complex product-related issues escalated from 1st line support
  • Continuously enhance product support resources, including knowledge base articles and troubleshooting guides
  • Collaborate with the tech team to provide insights from customer cases and contribute to product improvements
  • Stay up-to-date with product updates and new features to address customer concerns accurately

Requirements

  • Strong technical ability to quickly learn and understand complex software or hardware products
  • Strong communication skills in both Swedish and English
  • Collaborative mindset and the ability to work effectively within cross-functional teams
  • Persistent mindset with a strong drive to solve problems
  • A genuine desire to continuously learn and improve

Benefits

  • Hybrid work arrangement
  • Inclusive culture where everyone feels a sense of belonging
  • Opportunity to influence the future of retail
  • Fast-growing Swedish tech company with international presence
  • Supportive, solution-oriented team and collaborative environment
  • Emphasis on personal care and having fun at work

Job title

Product Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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