Technical Product Consultant managing client inquiries and ensuring product compliance in Packaging Systems. Collaborating with teams and guiding product specifications while supporting international operations.
About the role
- Legal Product Specialist advising law firms on integrating AI into legal workflows. Building relationships and supporting adoption of Harvey's AI solutions in Canada.
Responsibilities
- Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey’s AI into their daily practice.
- Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey’s platform.
- Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement.
- Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them.
- Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer’s lens.
- Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilized capabilities.
- Contribute to customer-facing content geared toward the Canadian region (e.g., training materials, use case guides, FAQ resources) to ensure continued customer success across a range of practice areas.
- Support the credibility and brand of Harvey in the Canadian region as the leading AI platform for lawyers by delivering high-quality, domain-specific guidance that meets the expectations of top-tier legal professionals.
Requirements
- Toronto practising certificate (or equivalent common-law qualification) with 3+ years experience as a qualified lawyer at a top-tier firm (e.g., Band 1 Chambers / AFR Top 10).
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
- Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos.
- Strong understanding of legal processes and challenges faced by legal professionals.
- Curiosity about AI’s potential to transform the legal industry.
- Sales or customer-facing experience, including law firm business development and/or secondment, is a plus, as is experience directly managing law firm client matters and client relationships.
Benefits
- Reasonable accommodations for applicants with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Product Specialist focusing on providing clinical support to surgeons and medical professionals. Working in the operating theatre to ensure optimal patient outcomes in Orthopaedics.
Digital Product Specialist managing digital product lifecycle from concept to launch. Collaborating with cross - functional teams to align customer needs and business priorities at Sonepar Canada.
Junior Product Specialist at Coda managing digital product configurations and launches. Collaborating with teams to ensure flawless setups and timely deliveries in a fast - paced environment.
Product Specialist at Bank of America focusing on sales, marketing, and education of alternative investments. Overseeing client experience and collaborating with operations and marketing teams.
Liquidity Product Specialist managing US Cash Management services at SMBC. Developing and executing strategies to optimize cash flow and liquidity positions for institutional clients.
Global Product Specialist managing product improvements and new developments for Small and Medium Power Transformers at Hitachi Energy. Collaborating with international teams for customer satisfaction in the electrical grid sector.
Trading Product Specialist assisting clients with Orion trading platform inquiries and issues. Collaborating with programming and trading leadership to enhance client experience.
Work student supporting digital product consulting aimed at enhancing digital sovereignty. Collaborate across product, methodology, and customer processes while preparing and conducting demonstrations and trainings.
Senior Product Consultant shaping business goals and strategies for Caterpillar Drills. Empowering teams to deliver maximum value through insights and recommendations in the Mining and Construction sectors.