Customer support specialist providing consultative service across various channels for agricultural clients. Handling client engagement and problem resolution in the digital agriculture journey.
About the role
- Product Specialist in pre-sales at CreditorWatch, leading customer engagement from discovery to implementation. Focus on SaaS solutions for financial risk management in a hybrid role.
Responsibilities
- Lead pre-sales discovery to understand customer requirements and shape solution scope
- Create clear and accurate Project Initiation Documents (PIDs)
- Guide customers through implementation, configuration, training and go-live
- Ensure customer needs align with existing product functionality and manage escalations
- Act as the key product expert for ApplyEasy, Collect, PPSR and related solutions
- Collaborate closely with Sales to support deal progression and smooth handover
Requirements
- 3–4 years’ experience configuring or selling SaaS solutions
- Understanding of digital credit applications and the end-to-end credit onboarding process
- Organised and detail-driven
- Excellent documentation skills
Benefits
- Fitness First Platinum gym membership
- Barista-made coffee, breakfast, snacks, lunches and drinks
- $50 per month for phone plans
- Additional day off each month
- Monthly in-house massages
- Performance-based bonuses
- Access to Employee Share Scheme
- Monthly team building activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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