Associate Director, Program Manager driving operational delivery of digital assessments at College Board. Collaborating across teams to ensure smooth delivery and implementation of assessment initiatives.
About the role
- Product Education Program Manager at Infobip enhancing customer onboarding and engagement through strategic educational programs and content management.
Responsibilities
- Design and manage educational programs that enhance onboarding, product understanding, and engagement for customers and partners based on guidance of a Product Education team lead
- Collect inputs to create structured, high-quality educational content (training materials, documentation, awareness and adoption campaigns) tailored to diverse audiences
- Oversee the full program lifecycle—from planning and development to implementation and evaluation—ensuring alignment with business goals and role of the team
- Drive continuous improvement in processes, adoption, and content quality using data-driven insights
- Build strong relationships with internal and external stakeholders to align educational strategies and priorities
- Define processes for content creation, launch, and stakeholder responsibilities
- Implement innovative approaches and leverage the latest trends in customer and partner education
- Mentor team members and act as the go-to expert for enablement programs at the company level
- Ensure all content is scalable, relevant, and aligned with Infobip’s brand and messaging
- Set enablement standards and lead initiatives that promote quality and continuous development
- Collaborate with leadership to measure impact and align programs with company strategy
Requirements
- 5+ years of experience in program or project management, product enablement, or educational strategy roles
- Proven ability to design and manage complex educational programs, preferably in a SaaS or tech environment
- Strong understanding of customer and partnership enablement needs, preferably in CPaaS and SaaS industry
- Expertise in applying educational tools, formats, and methodologies to design and deliver impactful content
- Excellent project management skills, ideally in Agile environments
- Strong communication and facilitation skills for cross-functional collaboration
- Analytical mindset with experience using dashboards and metrics to measure impact
- Ability to lead by example, mentor and inspire others
- Fluent in English, both spoken and written
Benefits
- Financial rewards & recognition – A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact
- Flexible work arrangements – We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere – and not always between 9 and 5
- ESOP (Employee Stock Ownership Plan) – As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options
- Work-life balance and Well Being – We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations
- Career mobility – Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path
- Professional development – Learning never stops. Onboarding, mentorship, and training programs help you grow—no matter where you start
- International mobility – Ready to take your career global? Explore short- and long-term opportunities in our Hubs worldwide
Job title
Job type
Experience level
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Degree requirement
Location requirements
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