BI
Bloc, Inc.Residential Program Director
Residential Program Director overseeing direct services for nonprofit's residential housing in underserved neighborhoods. Leading team to evaluate and enhance services for minors and community members.
About the role
- Design and manage educational programs that enhance onboarding, product understanding, and engagement for customers and partners based on guidance of a Product Education team lead
- Collect inputs to create structured, high-quality educational content (training materials, documentation, awareness and adoption campaigns) tailored to diverse audiences
- Oversee the full program lifecycle—from planning and development to implementation and evaluation—ensuring alignment with business goals and role of the team
- Drive continuous improvement in processes, adoption, and content quality using data-driven insights
- Build strong relationships with internal and external stakeholders to align educational strategies and priorities
- Define processes for content creation, launch, and stakeholder responsibilities
- Implement innovative approaches and leverage the latest trends in customer and partner education
- Mentor team members and act as the go-to expert for enablement programs at the company level
- Ensure all content is scalable, relevant, and aligned with Infobip’s brand and messaging
- Set enablement standards and lead initiatives that promote quality and continuous development
- Collaborate with leadership to measure impact and align programs with company strategy
Requirements
- 5+ years of experience in program or project management, product enablement, or educational strategy roles
- Proven ability to design and manage complex educational programs, preferably in a SaaS or tech environment
- Strong understanding of customer and partnership enablement needs, preferably in CPaaS and SaaS industry
- Expertise in applying educational tools, formats, and methodologies to design and deliver impactful content
- Excellent project management skills, ideally in Agile environments
- Strong communication and facilitation skills for cross-functional collaboration
- Analytical mindset with experience using dashboards and metrics to measure impact
- Ability to lead by example, mentor and inspire others
- Fluent in English, both spoken and written
Benefits
- Financial rewards & recognition – A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact
- Flexible work arrangements – We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere – and not always between 9 and 5
- ESOP (Employee Stock Ownership Plan) – As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options
- Work-life balance and Well Being – We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations
- Career mobility – Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path
- Professional development – Learning never stops. Onboarding, mentorship, and training programs help you grow—no matter where you start
- International mobility – Ready to take your career global? Explore short- and long-term opportunities in our Hubs worldwide
Job title
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Degree requirement
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