Product Marketing Program Manager executing multi - channel campaigns for a high - growth marketing team. Bridging technical innovation and market impact through strategic storytelling and stakeholder collaboration.
About the role
- Customer Program Manager delivering customer programs for Automotive and Enterprise clients in China. Managing post-sales activities and collaborating with internal teams for successful outcomes.
Responsibilities
- Manage post-sales activities and delivery of customer programs for Automotive and Enterprise clients in China.
- Collaborate with internal teams to ensure product delivery meets and exceeds customer expectations.
- Accountable for program delivery within budget while addressing complex customer needs and requirements.
- Establish and nurture strong relationships with customers, working closely with account managers to address escalations.
- Develop and implement comprehensive project plans, ensuring compliance with budget and quality standards.
- Facilitate cross-functional meetings, documenting critical communications and engaging with engineering and product units.
- Champion best practices in risk mitigation, stakeholder alignment, and successful program delivery.
- Act as a spokesperson for senior stakeholders, promoting a culture of collaboration and customer obsession.
- Representing the customer in the TomTom product units, such that the customer’s requirements and needs are getting addressed; following up on projects, operational activities and delivery schedules that are critical to the customer .
Requirements
- Bachelor’s degree in Engineering, Computer Science, or a related field; strong experience across the software development lifecycle.
- Minimum of 5 years of experience in project and/or program management, managing complex, customer‑facing deliveries.
- Strong understanding of Automotive and Enterprise industry trends and their strategic implications.
- Excellent communication, influencing, and presentation skills; fluency in English and Chinese is required (Korean or another major language is a plus).
- Dynamic, proactive, and results‑oriented professional with a hands‑on, can‑do mindset; comfortable working in a fast‑changing environment.
- Demonstrated autonomy, commercial awareness, and ability to operate effectively in ambiguous situations.
- Willingness to travel internationally as required.
- Proficient with Microsoft Office tools (Outlook, Word, Excel, PowerPoint, Visio).
Benefits
- A competitive compensation package, of course.
- Time and resources to grow and develop, including a personal development budget and paid leave for learning days, as well as paid access to e-learning resources such as O’Reilly and LinkedIn Learning.
- Time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities.
- Work flexibility, where TomTom’ers, in agreement with their manager and team, use both the office and home to focus, collaborate, learn and socialize.
- Improve your home office with a setup budget and get extra support with a monthly allowance.
- Enjoy options to work from your home country and abroad for a set number of days each year, to visit family and friends, or to simply explore the world we’re mapping.
- Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday.
- Join annual events like our Hackathon and DevDays to bring your ideas to life with talented teammates from around the world.
- Become a part of our inclusive global culture and have the chance to collaborate with a diverse community – we have over 80 nationalities at TomTom!
Job title
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