Hybrid Senior Program Manager

at USAA

• Job title: Senior Program Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $103,450 - $191,970 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Antonio, United States

About the role

• Program Manager Senior redefining member service and value delivery for USAA. Collaborating cross-functionally to implement strategic initiatives in banking operations.

Responsibilities

• Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals
• Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value
• Facilitates meetings with executive management and project/program sponsors to define solutions and delivery
• Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues
• Performs analyses, root cause identification and development and recommendation of key work products
• Negotiates agreements, settles disputes equitably and diffuses situations
• Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required)
• Adheres to governance rigor required for work efforts
• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

• Bachelor’s degree; OR 4 years of related experience in addition to the minimum years of experience required may be substituted in lieu of degree
• 6 years of project and/or program management experience, including experience defining a new program and/or managing large-scale projects
• Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans
• Proficient knowledge of program efforts management tools and methodologies
• Understanding and demonstrated application of risk management policies and procedures
• Knowledge of program management methodology and techniques; program performance evaluation and change management principles
• Experience maintaining and reporting on work effort(s) budgets/methodologies
• Proficient experience in USAA’s change management methodology or similar industry change management methodology
• Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education assistance