Customer Program Manager delivering customer programs for Automotive and Enterprise clients in China. Managing post - sales activities and collaborating with internal teams for successful outcomes.
About the role
- Technical Program Director at Songtradr overseeing complex technical programs and cross-functional collaboration. Establishing governance and risk management for program execution in the music technology sector.
Responsibilities
- Orchestrate the end-to-end delivery of mission-critical technical programs
- Lead the delivery of complex, multi-workstream programs and projects across engineering, product, operations and other business teams
- Establish program structure, governance, milestones, dependencies and timeline
- Ensure initiatives are delivered on time, within scope and on budget
- Collaborate effectively with leadership to prioritize, manage resources effectively and inform on status, risk and opportunities
- Define and track program KPIs and delivery metrics
- Act as the central point of coordination across engineering, product and other company functions
- Collaborate with Architecture and Engineering Leads to review and validate solution designs, ensuring long-term scalability and alignment with platform strategy
- Drive alignment and decision-making across high-performing teams with competing priorities
- Communicate program status, risks, and tradeoffs clearly to leadership and other stakeholders
- Identify and proactively manage risks, issues and cross-program dependencies
- Drive resolution of blockers and escalate when needed
- Lead change management efforts to ensure adoption of delivered solutions
- Implement best practices for program/project management, reporting and cross-functional execution
- Continuously improve processes, tooling and delivery maturity across the company
Requirements
- Master’s or Bachelor’s degree in Computer Science, Engineering, Project Management or a related field, or equivalent practical experience
- PMP, PgMP, SAFe or similar certifications a plus
- 10+ years of experience in program management, project management or related technical leadership roles
- Proven experience leading large-scale, complex technical programs in a cross-functional environment
- Strong technical acumen, ideally with experience in engineering or IT
- Strong understanding of software development lifecycles, systems architecture and technical delivery
- Experience in Agile or hybrid delivery models
- Self-starter with a track record of independently driving initiatives to completion
- Excellent communication and interpersonal skills, capable of collaborating effectively with both technical and non-technical stakeholders. Comfortable navigating ambiguity and rapidly shifting priorities in a dynamic business environment
Benefits
- Inspiration
- Knowledge
- Career development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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