Program Manager Senior redefining member service and value delivery for USAA. Collaborating cross - functionally to implement strategic initiatives in banking operations.
About the role
- Program Manager II overseeing concurrent enterprise transformational initiatives across multiple portfolios at Truist Financial. Must manage project deliverables, benefits realization, and team leadership.
Responsibilities
- Provides oversight and direct leadership on multiple concurrent projects/programs of varying size up to and including enterprise transformational initiatives within multiple portfolios and/or LOBs at any given time
- Influences and leads large-scale change initiatives
- Key contributor in developing financial realization measures
- Evaluates investment opportunities to meet strategic objectives and optimize the program or project portfolio
- Plans and coordinates closely with LOB/function managers and subject matter experts
- Works closely with, and provides direction to technology leads to support program needs
- Ensures that program activities are on a path to deliver benefits realization
- Installs an appropriate risk management plan for the program and ensures adherence to company and unit requirements
- Proactively challenge the performance of current systems and processes and identifies risks and develops solutions and/or processes and ensures necessary risk mitigation steps are built into the processes
- Readily recognizes solution and determines at what point issues require escalation to management
- Leads teams or multiple teams of internal and/or external resources on a project basis
- Provides project-related performance evaluations on project resources
- Analyzes and collectively manages variances to the program plan and overall portfolio and makes recommendation and/or creates action plan to mitigate negative variances or to resolve issues
- Prepares dashboard reporting to identify and communicate the health of the project portfolio for use by key executives
Requirements
- Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience
- Ten years progressive related experience in either a consulting, project management or process improvement related role
- Strong skills and experience in issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables
- Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
- Demonstrated leadership in the implementation of complex programs and projects
- Ability to bring clarity to ambiguous assignments
- Demonstrated executive level verbal and written communication skills
- Superior working knowledge of business matters, finance, planning, and forecasting
- Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project)
Benefits
- medical
- dental
- vision
- life insurance
- disability
- accidental death and dismemberment
- tax-preferred savings accounts
- 401k plan
- vacation
- sick days
- paid holidays
Job title
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