Operations Coordinator ensuring operational excellence in water treatment plants on performance and financial metrics. Collaborates with clients to deliver transparent operational results and mitigate business risks.
About the role
- Principal Process Manager managing resilience testing processes and documentation for Capital One. Collaborating with stakeholders to improve processes and ensure compliance across various teams.
Responsibilities
- Manage and support the resilience testing process
- Document, monitor and control critical process points as defined by technical requirements, and associated policies and standards
- Educate and gain buy-in from key stakeholders concerning the utilization of process
- Lead or engage in critical departmental or cross-functional organizational initiatives and projects
- Analyze data, identify trends, and provide resilience program- and plan-level reporting and documentation
- Ensure alignment of technology capabilities and requirements to documented policies, standards and procedures
- Streamline, automate and enhance data management practices, processes and controls
- Develop and maintain formal process documentation, including procedures and process flow diagrams
- Identify and implement process improvements
- Track and resolve process breakdowns, issues and risk events
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years of Process or Risk Management experience
- At least 1 year of Continual Improvement experience
- Bachelor's Degree (preferred)
- 4+ years of Process Management experience (preferred)
- 2+ years of Resilience or Disaster Recovery planning (preferred)
- 2+ years of Testing experience (preferred)
- 1+ years of Project Management experience (preferred)
- 1+ years of experience working with Product and Technology teams (preferred)
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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