Client Onboarding Administrator coordinating onboarding processes for clients at DJH. Ensuring all client documentation and information is collected and maintained efficiently within the onboarding team.
About the role
- Portfolio Administrator at Stryker managing Flex Financial agreements, resolving escalated issues, and maintaining portfolio health for better access to healthcare solutions.
Responsibilities
- Provide financing options that help customers acquire Stryker products, supporting better access to healthcare solutions.
- Collaborate with internal functional groups, Stryker sales teams, external lending partners, and third-party billing agent (Great America).
- Maintain and manage a healthy portfolio of agreements by: Hosting monthly meetings with lenders and Great America.
- Managing and resolving escalated portfolio issues.
- Handling high email volume efficiently and professionally.
- Investigating payment transactions and misapplied payments.
- Perform account reconciliations.
- Audit and book financing agreements for billing and collection by Great America, including review of financing documents, pricing and booking files, Data accuracy, with troubleshooting as needed.
- Partner with sales teams, lending partners, and customers to resolve delinquencies and past-due agreements.
- Resolve conflicts and address escalated customer or partner issues.
- Understanding of the full lease lifecycle.
Requirements
- Bachelor’s degree; preferably in Accounting, Finance, Business, or related field.
- Experience in general accounting, reconciliation, finance, or related roles.
- Experience with Microsoft Office, Oracle, Salesforce.com, SAP, or Model N.
- General accounting knowledge.
- Understanding of lease lifecycle management.
- Proficiency in Microsoft Excel.
Benefits
- bonuses
- benefits
Job title
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