Portfolio Administrator at Stryker managing Flex Financial agreements, resolving escalated issues, and maintaining portfolio health for better access to healthcare solutions.
Responsibilities
Provide financing options that help customers acquire Stryker products, supporting better access to healthcare solutions.
Collaborate with internal functional groups, Stryker sales teams, external lending partners, and third-party billing agent (Great America).
Maintain and manage a healthy portfolio of agreements by: Hosting monthly meetings with lenders and Great America.
Managing and resolving escalated portfolio issues.
Handling high email volume efficiently and professionally.
Investigating payment transactions and misapplied payments.
Perform account reconciliations.
Audit and book financing agreements for billing and collection by Great America, including review of financing documents, pricing and booking files, Data accuracy, with troubleshooting as needed.
Partner with sales teams, lending partners, and customers to resolve delinquencies and past-due agreements.
Resolve conflicts and address escalated customer or partner issues.
Understanding of the full lease lifecycle.
Requirements
Bachelor’s degree; preferably in Accounting, Finance, Business, or related field.
Experience in general accounting, reconciliation, finance, or related roles.
Experience with Microsoft Office, Oracle, Salesforce.com, SAP, or Model N.
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