After Sales Support - Senior Policy Administrator at Allianz Partners handling member database management and ensuring quality service in a B2B2C insurance environment.
About the role
- Salesforce Marketing Cloud Consultant/Administrator managing platform operations in the Commercial Enablement team at GN, focusing on data-driven engagement strategies.
Responsibilities
- Own and maintain the operational health of Salesforce (SFDC) and Marketing Cloud environments
- Support platform maintenance, configuration updates, and coordination of upgrades
- Manage DNS configuration and email authentication related to Marketing Cloud to ensure stable deliverability and compliance
- Administer user access and permissions across Salesforce environments
- Monitor and support stable data flows and synchronization between systems
- Act as a binding link between SFDC and Marketing Cloud teams, ensuring alignment and coordination of changes
- Maintain integrations and work with developers and architects to diagnose and resolve issues
- Coordinate with Salesforce Support and external vendors on platform-related matters
- Provide advanced user support and maintain operational documentation
- Contribute to the continuous improvement of platform governance and processes
Requirements
- Educational background in IT, business, marketing technology, or a related field (or equivalent practical experience)
- Solid experience working with Salesforce (SFDC) and Salesforce Marketing Cloud in an administrative or platform support capacity
- Comfortable building and maintaining transactional email flows and templates, including dynamic and personalized content
- Understand data integrations and familiarity with SQL, APIs, AMPscript, or Marketing Cloud Connect
- Familiar with DNS configuration and email authentication concepts related to Marketing Cloud deliverability
- Clear communication and ability to work effectively with both technical and non-technical stakeholders
- Enjoy collaborating across functions in an agile setup
- Beneficial to hold Salesforce certifications such as Marketing Cloud Email Specialist, Marketing Cloud Consultant, or Salesforce Administrator
Benefits
- Flexible working whenever possible
- Encouragement to apply with relevant experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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