Hybrid Payments Manager

at Novo

• Job title: Payments Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Ruby on Rails
• Location requirements: Hybrid, New York City, United States

About the role

• Payments Manager overseeing digital payments business at Novo, a banking platform for small businesses. Ensuring operational soundness and collaboration with internal teams and partner banks.

Responsibilities

• Act as a payments subject matter expert (SME) for internal teams across Banking, Customer Support, Risk, Marketing, Product and Engineering.
• Manage operational escalations across all supported payment rails, including ACH returns, wire exceptions, and check issues.
• Interface with partner banks, networks, and payment processors to research and resolve processing issues, support onboarding workflows, and implement controls.
• Support documentation and communication of payment-related policies, processing timelines, and exception procedures.
• Collaborate cross-functionally to identify and drive opportunities for automation, cost reduction, fraud mitigation, operational efficiencies, and improved customer experience.
• Participate in working sessions and procedure reviews to ensure operational readiness for new payment features and rails.
• Maintain strong awareness of compliance considerations and network rules relevant to your daily functions (e.g., Nacha, UCC, Reg CC)

Requirements

• 4-6 years of hands-on experience working in payment operations or processing in banking or fintech.
• Deep functional knowledge of at least three major payment types (ACH, wire, card, check, RTP, or FedNow)
• Strong understanding of transaction workflows, return codes, cutoff times, dispute windows, and settlement practices.
• Excellent communication skills; able to translate complex issues across operations, compliance, and technology teams, as well as with external vendors and banks.
• Ability to thrive in a regulated and fast-paced environment, maintaining attention to detail and operational discipline.
• Collaborative working style with the ability to document, escalate, and follow through on process-related issues.

Benefits

• Novo values diversity as a core tenant of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.