Call Center Manager overseeing customer service initiatives across Michigan. Managing call center operations to improve customer interactions and drive revenue for Apex Service Partners.
OC
Hybrid Patient Access Scheduling Coordinator
Posted 4 months ago
About the role
- Schedule patient appointments and perform registrations for Overlake Medical Center. Handle insurance verification and collaborate with clinical teams in a hybrid call-center role.
Responsibilities
- Provide efficient, accurate and customer-focused communication services in the call center
- Schedule routine and complex primary care and specialty appointments
- Perform full patient registration at the time of the call
- Answer routine insurance questions and obtain/verify insurance eligibility and benefits for some same-day and next-day appointments
- Obtain current insurance information for new patients and notify the clinic team of the visit
- Work collaboratively with back office teams to ensure patient needs are relayed in a timely manner
- Ensure phone communication provides an exceptional patient experience
- Work full-time 40 hours per week, Monday–Friday 8:30am–5:00pm, and follow Hybrid Work Schedule after 90-day probationary period
Requirements
- High school diploma or GED required
- Minimum 1 year of experience in a customer service role, physician office, hospital or other frontline customer contact experience in a business setting required
- Experience working in a high-volume call center environment highly preferred
- Demonstrated ability to provide exceptional customer service
- Excellent telephone etiquette
- Demonstrated strong communication skills and ability to work effectively with people in stressful situations
- Ability to multi-task, be organized and detail oriented
- Demonstrated proficient computer keyboard skills
- COVID-19 vaccination requirement: proof of full COVID-19 immunization required (must provide immunization card before first day)
Benefits
- Local, visible leaders who care about you
- A values-based work environment
- Medical insurance premiums as low as $0 per month
- Many Overlake services covered at 100%
- Tuition reimbursement up to $10,000 per year
- Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting
- Pre-tax and Roth after tax retirement savings plans
- An expanded Employee Assistance Program
- A caregiver support program to help with everything from childcare to eldercare
- Free parking and Orca transit passes
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