Hybrid Patient Access Scheduling Coordinator

at Overlake Medical Center & Clinics

• Job title: Patient Access Scheduling Coordinator
• Job type: Full Time
• Experience level: Junior
• Salary: $28 - $42 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Bellevue, United States

About the role

• Schedule patient appointments and perform registrations for Overlake Medical Center. Handle insurance verification and collaborate with clinical teams in a hybrid call-center role.

Responsibilities

• Provide efficient, accurate and customer-focused communication services in the call center
• Schedule routine and complex primary care and specialty appointments
• Perform full patient registration at the time of the call
• Answer routine insurance questions and obtain/verify insurance eligibility and benefits for some same-day and next-day appointments
• Obtain current insurance information for new patients and notify the clinic team of the visit
• Work collaboratively with back office teams to ensure patient needs are relayed in a timely manner
• Ensure phone communication provides an exceptional patient experience
• Work full-time 40 hours per week, Monday–Friday 8:30am–5:00pm, and follow Hybrid Work Schedule after 90-day probationary period

Requirements

• High school diploma or GED required
• Minimum 1 year of experience in a customer service role, physician office, hospital or other frontline customer contact experience in a business setting required
• Experience working in a high-volume call center environment highly preferred
• Demonstrated ability to provide exceptional customer service
• Excellent telephone etiquette
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations
• Ability to multi-task, be organized and detail oriented
• Demonstrated proficient computer keyboard skills
• COVID-19 vaccination requirement: proof of full COVID-19 immunization required (must provide immunization card before first day)

Benefits

• Local, visible leaders who care about you
• A values-based work environment
• Medical insurance premiums as low as $0 per month
• Many Overlake services covered at 100%
• Tuition reimbursement up to $10,000 per year
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting
• Pre-tax and Roth after tax retirement savings plans
• An expanded Employee Assistance Program
• A caregiver support program to help with everything from childcare to eldercare
• Free parking and Orca transit passes