Call centre operator providing amazing customer service and managing service bookings at Eagers Automotive. Ensure warm interactions and effective communication over the phone.
About the role
- Customer Advisor for handling inbound calls in a top call center in Bulgaria. Providing customer support with a focus on effective communication and problem-solving skills.
Responsibilities
- Effectively handle customer inquiries on the hotline
- Troubleshoot Internet and fixed-line issues
- Maintain and update customer data
- Support and advise existing customers
Requirements
- Excellent German language skills (C1–C2)
- Enjoy interacting with customers on a daily basis
- Ability to listen actively to customers
- Empathy, friendliness and respect
- Solution-oriented mindset
- Basic PC skills (we will train you on the rest)
Benefits
- Permanent contract from day 1
- Job security plus a welcome bonus
- Paid training at the start: you will receive structured onboarding and training
- Regular fixed salary paid on time (plus performance bonus if you go the extra mile)
- Flexible working hours in a 3-shift system (no night shifts)
- Part-time or full-time: you decide after onboarding
- 24 days of annual leave to start
- Travel allowance for commutes over 10 km
- Meal vouchers, free drinks & fruit
- Health insurance: eyewear costs, dental care & annual health check included
- MultiSport card: access to fitness facilities & swimming pool in the office building
- Modern office with parking and canteen
- Individual coaching & professional development program
- Talent e-signature & discount app: everything digital, everything easy
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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