Territory Manager responsible for driving profitable business growth through managing accounts and developing new business opportunities. Ensuring superior customer satisfaction and operational excellence in service delivery.
About the role
- Senior Manager in Partner Management at TruStage, overseeing banking technology partnerships and leading collaboration efforts across teams. Fostering relationships and supporting integration of insurance services through strategic partner management.
Responsibilities
- Establish deep relationships with key executives at Tier 1 enabling partners
- Translate TruStage’s enterprise and business unit strategies into Partner Management Strategy; socialize and execute
- Manage and own the overall relationship between TruStage and partners that integrate TruStage’s products and services
- Recognized within TruStage as a trusted subject matter expert and sought out by leadership outside of the department for guidance on matters relating to enabling partners within the portfolio and potential future partners
- Responsible for Partner strategy, execution and ongoing support of partners
- Forecast, track and manage partner pipeline, revenue enabled and expenses paid to partners
- Manage the contractual lifecycle of partners; NDAs, Master Agreements, Exhibits, Fee Schedules, SOWs and cancellation
- Serve as a primary escalation point for issues between TruStage and enabling partner
- Ensure partners clearly understand how TruStage focuses on the end-consumer though trusted partners
- Maintains and keeps current the Partner Management Playbook which is foundational for partner management execution
- Energize and inspire others by sharing your knowledge and being positive
- Authority and accountability to hire, develop, supervise, evaluate, and coach
- Foster an innovative, creative, supportive and positive work environment
- Prepare and deliver employee performance appraisals and merit decisions
- Serve as a subject matter expert to develop training materials for staff, building knowledge
- Mentor others to develop future talent
Requirements
- Bachelor's degree in related field
- MBA preferred or equivalent work experience in the banking technology ecosystem
- Well-connected in the banking technology, financial services and fintech space with preference given to lending related experience
- Ability to develop and translate strategy into action
- 7+ years of relevant experience working with banking technology companies such as, but not limited to: Bank and/or Credit Union software suppliers that enable the consumer lending purchase journey
- Core Data Processors: Corelation, Fiserv, FIS, Jack Henry, Temenos, etc
- Loan Origination Systems: MeridianLink, Fiserv, nCINO, fintechs, etc
- Point of Sale (POS): Blend, withClutch, MeridianLink, SavvyMoney, fintech, etc
- Strong listening, verbal and analytical skills
- Flexible demeanor with strong interpersonal skills
- General understanding of modern technology applications
- Adept at conflict resolution and ability to think through/resolve complex scenarios
- Communication skills that require breaking down complex situations into digestible, relatable soundbites
- Proven success in collaborating and influencing multiple functions and groups to achieve goals
- Proven ability to prioritize, lead, and manage multiple partners to outcomes that meet business objectives
- Experience as a leader with a cross functional team
Benefits
- medical
- dental
- vision
- employee assistance program
- life insurance
- disability plans
- parental leave
- paid time off
- 401k
- tuition reimbursement
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