Hybrid Operations Representative – Check 21, Wire

at First Entertainment Credit Union

• Job title: Operations Representative – Check 21, Wire
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $25 - $31 per hour
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Hollywood, United States

About the role

• Operations Representative responsible for processing Check 21 transmission and wire transfers for First Entertainment Credit Union. Ensuring compliance and delivering exceptional service while working in a hybrid role.

Responsibilities

• Review and process all daily CHECK21 and Share Draft Exception Reports.
• Review and process Affidavit of Forgeries and Cashier Check Stop Payments.
• Process Check21 in clearing, Returns, and Fed Adjustments as well as Chargeback items.
• Process On-Us exceptions and checks Clearing Differences.
• Handle Daily Institution Balancing and adheres to the End of Day Checklist.
• Create accurate Analysis Reports as delegated and updates OPS Monthly KPIs.
• Act as a liaison between the Credit Union, the FED, WESPAY to maintain relationships and resolve potential issues.
• Review, validate, approve, and process all incoming and outgoing Domestic and International Wire Transfer Requests by following our established Wire Authentication Grid Guidelines and performing due diligence.
• Assist in processing Convera Settlements for all International wires as well as Service Messages.
• Ensure daily General Ledger Balancing for wire transactions and complete the End-of-Day Checklist.
• Maintain compliance with all applicable rules and regulations.
• Maintain current Job Aids and escalate to leadership if opportunities for improvement are identified.
• Assist with process improvements by developing procedure enhancements to increase effectiveness and efficiency.
• Perform any other assigned duties from time to time.

Requirements

• A minimum of 2 years of work-related experience in a full-service financial institution or experience in a related position in a related field.
• In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
• Thorough knowledge of regulations applicable to essential responsibilities.
• Ability to read, speak, and write clearly to convey information effectively.
• Effective communication skills across all levels of audience.
• Proficiency in Microsoft Office products and Symitar for Windows.