Technical Operations Administrator at WAVE, connecting customers with software and operational support. Involves troubleshooting and coordination with R&D for optimal customer experience.
OS
Hybrid VEC Operations Supervisor – Human Services Supervisor 2
Posted yesterday
About the role
- VEC Operations Supervisor managing day-to-day eligibility operations at Oregon Department of Human Services. Ensuring effective communication, administration, and community partnerships while adhering to equity and inclusion principles.
Responsibilities
- Manage and direct the activities and day-to-day operations for eligibility, support staff, and lead workers who are part of the Virtual Eligibility Center (VEC) team.
- Perform administrative functions to carry out objectives and goals of the department.
- Monitor and analyze local office effectiveness in policy implementation and application.
- Facilitate communication of program issues between department staff, community partners, and central office.
- Ensure staff have a clear understanding of these goals and values; hold self and staff accountable for instilling these values into everyday actions.
Requirements
- Four (4) years of lead work, supervision, or progressively related experience; OR one (1) year of related experience and a bachelor’s degree in a related field.
- Experience fostering a learning culture and taking ownership of decisions and outcomes.
- Experience leading confidently through organizational, technological, and procedural change.
- Experience building strong, trusting relationships across teams through clear and consistent communication.
- Experience balancing empathy with decisiveness to set expectations and align teams.
- Experience creating an environment that embeds diversity, equity, inclusion, and belonging into leadership practices.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
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