Hybrid Project Operations Coordinator

at DataStealth.io

• Job title: Project Operations Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$100,000 - CA$115,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security
• Location requirements: Hybrid, DataStealth HQ, Canada

About the role

• Project Operations Coordinator optimizing project workflows and ensuring resource allocation at DataStealth. Act as the operational backbone for the Delivery department with project management tools and reporting.

Responsibilities

• PMO & Process Governance: Standardize, document, and maintain project management methodologies, processes, and templates across the Delivery department.
• Tool Administration: Act as the primary owner and maintainer for project management tools (Jira), ensuring accurate workflows, data hygiene, and optimized boards for the delivery teams.
• Resource Allocation & Capacity Planning: Assist with project resourcing across both implementation and support teams. Track team utilization, resolve scheduling conflicts, and work with management to ensure resource requirements are communicated and kept on track.
• Portfolio Reporting: Provide the VP Infrastructure and Technology Operations with precise, timely departmental reporting, including portfolio health dashboards, and project status summaries.
• Process Optimization: Identify bottlenecks and improve the efficiency of existing processes to enhance DataStealth’s delivery capacity, reduce costs, and eliminate errors.
• Project Operations Support: Support Technical Account Managers (TAMs) and Technical Project Managers (TPMs) by analyzing project success, applying lessons learned, and sharing PMO best practices.
• Cross-Functional Alignment: Partner with cross-functional teams to improve the adoption and use of internal tools and systems, acting as the voice of the Delivery department in internal communications.

Requirements

• Project Management Graduate Certificate program (college) or Bachelor of Commerce (university).
• 5+ years of relevant work experience, including at least 2 years in a PMO, Project Operations, or resource coordination role.
• Strong proficiency with and or power-user of Jira and other enterprise project management tools.
• Prior experience in an IT, SaaS, or cybersecurity environment supporting software delivery to enterprise customers.
• Excellent planning, capacity management, and time management skills.
• Exceptional interpersonal skills, with the ability to work closely with project teams, engineers, and senior leadership from across the company.
• Proven ability to handle confidential information with discretion and impeccable integrity.
• Excellent written and verbal communication and documentation skills.
• Driven, highly motivated, and results-oriented, with the courage and willingness to follow up proactively and hold teams accountable to PMO standards.
• Ability to manage competing priorities and demonstrate the highest level of service and response.

Benefits

• Health insurance
• Professional development opportunities
• Flexible work arrangements