Hybrid Operations Business Control Manager

at Byline Bank

• Job title: Operations Business Control Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $104,000 - $129,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Chicago, United States

About the role

• Operations Business Control Manager leading risk management and compliance for Byline Bank. Key role in operational control and risk guidance across financial operations.

Responsibilities

• Lead the planning, execution, and documentation of Risk and Control Self-Assessments (RCSAs) for the business units
• Lead the intake, documentation, and reporting of operational risk events across financial operations
• Conduct root cause analyses and oversee resolution efforts in partnership with process owners to mitigate risk exposure
• Manage remediation plans and ensure timely execution and closure of corrective actions in alignment with regulatory expectations
• Provide strategic guidance to operational teams on procedural compliance, internal controls, and risk mitigation best practices
• Partner with business unit leaders to review and align operational policies and procedures with enterprise risk management frameworks, regulatory requirements, and internal governance standards
• Maintain and continuously update process maps and control inventories for assigned business units, ensuring alignment with enterprise risk management frameworks and regulatory standards
• Oversee control testing and effectiveness assessments, incorporating findings into risk mitigation strategies and audit readiness
• Support risk evaluation and mitigation for new or updated products, processes, and regulations to ensure alignment with enterprise standards and regulatory requirements
• Analyze operational errors at their source and lead cross-functional resolution efforts with all relevant stakeholders
• Coordinate timely and accurate responses to audit, compliance, and risk assessment requests
• Interpret findings and provide guidance on required action plans
• Lead operations-related data collection for audits and compliance reviews, ensuring alignment with internal and external requirements
• Collaborate with Operations to compile responses and implement corrective actions within established timelines
• Organize and participate in exit meetings with auditors and examiners to support transparent communication and resolution planning
• Monitor industry trends, regulatory developments, and emerging risks
• Provide timely updates and recommendations to leadership
• Conduct risk management training for business units to strengthen risk culture
• Collaborate with leaders across Deposit Operations, Loan Operations, Retail Banking, Cash Management, and Core Business Systems to develop, update, and implement departmental procedures and operational workflows
• Ensure all documentation and practices comply with regulatory requirements, internal policies, and enterprise risk management standards
• Oversee Operations-related policies and collaborate with Operations Management to prepare and present annual policy updates to the Board of Directors
• All other duties as assigned

Requirements

• Bachelor’s degree in Business Administration, Accounting, Finance, or related experience equivalent
• 5+ years of experience in risk management, business controls, compliance, internal audit or financial services
• Strong knowledge of bank policy and Federal and State compliance regulations
• Strong verbal and written communication skills, strong conflict resolution abilities, and the capacity to influence and train stakeholders at all levels
• Exceptional analytical, logical reasoning, and problem-solving skills
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment
• Have strong change management, organizational and planning capabilities
• Proficiency in Microsoft Office applications, Teams, SharePoint, Visio and GRC (Governance, Risk, and Compliance) systems

Benefits

• medical coverage
• dental
• vision
• disability
• 401k
• paid time off
• discretionary bonuses
• other benefit programs