AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- Identify and pursue new OEM customers
- Create and execute strategic sales plans to grow new and existing accounts
- Build strong, trusted relationships with OEM customers and key stakeholders
- Provide technical guidance to help end-users reduce wear and equipment failure
- Collaborate with technical and product teams to align solutions with customer needs
- Offer hands-on technical support and troubleshooting
- Understand, assess, and validate customer needs proactively
- Resolve customer issues and manage escalations quickly and effectively
- Negotiate deals and manage key account relationships
- Meet sales targets and support strategic growth goals
- Forecast and track key account metrics
- Travel to customer sites (50%–70%)
- Contribute to the development of a Strategic Growth Plan aligned with the company’s vision and objectives
- Identify and communicate critical business issues, collaborating with internal teams to resolve them
- Represent the company at trade shows, conferences, and industry events
- Keep documentation updated in CRM and submit weekly expense reports
- Perform additional duties as required.
Requirements
- Bachelor’s Degree in Engineering preferred in Materials or Mechanical Engineering
- 5-10 years of relevant industrial sales experience in wear services or related industries
- 5+ years of experience selling to OEM customers
- Strong understanding of welding solutions, thermal spray solutions and wear management solutions used in heavy industries
- Advanced technical knowledge in welding and thermal spray technologies
- Hunter mentality with cold-calling experience
- Knowledge of key industry clients and their market position
- Mechanical aptitude and basic print reading skills
- Proficiency with Microsoft Office Suite
- Strong consultative communication skills
- Self-motivated, detail-oriented, and organized with effective time management
- Ability to travel 50-70%
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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