Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
About the role
- Respond promptly to customer queries in a timely and professional manner via phone and email
- Identifying customer needs and being able to provide solutions
- Analyze and report malfunctions while, at the same time, solving problems and streamlining the process of recurring enquiries
- Work in close collaboration with our global customer service team as well as the technical team
- Proactively share knowledge and experience with the team
Requirements
- Proven customer support experience or experience as a Customer Care Representative
- Customer orientation and ability to adapt/respond to different types of characters
- Solid experience with customer service platforms and tools, knowledge of Zendesk is a plus
- Some level of technical knowledge to be able to work independently on various platforms
- A make-it-happen attitude, helping the team to deliver on changing the world from combustion to electric
- Solid multitasking skills to be able to listen to the customer while figuring out the perfect solution
- Ability to self-organize in an environment of changing priorities
- Excellent communication skills, both written and verbal
- Fluency in Swedish, Danish and English is required, any language knowledge in either German, Dutch, Spanish, French, or Polish is a plus
- Available to work on-call duty 2-3 occasions a month, during weekends and nights
- Located in Sweden, and available to go to the office in Stockholm when needed (might be needed 1 day/month), and during the onboarding process
Benefits
- Flat hierarchies with an efficient decision-making process without red tape
- The opportunity to play a key role in shaping the mobility revolution
- Be part of an international and dynamic team of more than 34 nationalities
- Enjoy a remote-friendly environment with the possibility to work from your hom, ad you have the possibility of workation within the EU, plus 30 vacation days
- Regular company and team events outside of the office to disconnect from our computers and reconnect with colleagues on hikes, mountain e-bike tours, offsites and more
- Personal and professional development through in-house lunch & learn sessions, collaborative coding challenge discussions, as well as externally provided training, courses and conferences
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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