Customer Service Medewerker supporting clients via phone and email in a hybrid work model. Working from home and office locations in Amsterdam or Leuven.
About the role
- Client Success Analyst managing business client relationships and maximizing value for Conexa's health platform. Supporting clients and monitoring their journey from implementation through continuous use.
Responsibilities
- Manage business clients of various sizes in partnership with sales channels;
- Identify expansion opportunities and sell new products;
- Ensure the renewal of our contracts;
- Build and maintain relationships with clients; collect feedback;
- Provide proactive support to clients on the platform;
- Define retention plans to prevent churn;
- Monitor customer satisfaction and NPS for your portfolio of clients.
Requirements
- Previous experience in Customer Success;
- Experience managing business clients of various sizes;
- Experience with cross-sell and upsell;
- Knowledge of CRMs;
- Business acumen for sales channels;
- Analytical mindset to prioritize clients;
- Problem-solving focus;
- Ability to navigate and collaborate with other departments;
- Availability to work in a hybrid model at Vila Olímpia (South Zone of São Paulo).
Benefits
- CAJU Card: monthly credit of R$1,059.00 distributed across the categories: Meal, Food, Mobility, Health, Home Office, Culture and Education;
- AMIL S450 – APTO Health Plan, with a 30% copay on consultations and exams and 40% on PS;
- Omni Saúde: monthly balance of R$100.00 provided to the employee, exclusively for the purchase of medications prescribed by our Conexa Hospital;
- Free access to Conexa and Zenklub platforms, with online consultations for mental and physical health;
- Daycare assistance according to the regional collective bargaining agreement;
- Extended maternity leave for mothers on our team: option to extend maternity leave to 6 months;
- SULAMERICA Life Insurance;
- Day off during your birthday month;
- Totalpass and Wellhub: benefits to help you stay on track with fitness goals;
- Course discounts: educational partnerships with various institutions;
- SESC Benefit: access to sports, culture, leisure activities, courses and special conditions for employees and dependents.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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