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customer-support

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• Coordinate the customer success strategy for accounts originating from partner channels;
• Lead and develop the team responsible for managing the client portfolio;
• Monitor success, retention, churn, expansion, and satisfaction (NPS) metrics;
• Design and oversee retention and engagement plans for the portfolio;
• Identify and develop opportunities for expansion and cross-selling of new products;
• Ensure consistent contract renewal processes;
• Strengthen strategic relationships with clients and partners;
• Act as a bridge between clients, sales channels, and internal teams to continuously improve the experience.

Customer Success Coordinator – Channels

Coordinate customer success strategies for partner channels at Conexa, a leading health ecosystem in Latin America. Oversee team and client relations, ensuring engagement and retention.

• Manage business clients of various sizes in partnership with sales channels;
• Identify expansion opportunities and sell new products;
• Ensure the renewal of our contracts;
• Build and maintain relationships with clients; collect feedback;
• Provide proactive support to clients on the platform;
• Define retention plans to prevent churn;
• Monitor customer satisfaction and NPS for your portfolio of clients.

Customer Success Analyst – Mid-level

Client Success Analyst managing business client relationships and maximizing value for Conexa's health platform. Supporting clients and monitoring their journey from implementation through continuous use.

administration

• Support monthly payroll processing (CLT, PJ and self-employed contractors).
• Verify variable payroll entries (overtime, premiums, deductions, benefits).
• Assist with calculations for vacation pay, 13th-month salary, and statutory contributions (INSS, FGTS, IRRF).
• Execute hiring processes (documentation, registration in the Sinergy system, eSocial).
• Assist with calculation and verification of terminations/severance.
• Resolve inconsistencies in electronic time records and support management of the time bank.
• Support SST events in eSocial (S-2210, S-2220 and S-2240).
• Execute benefits procurement processes.
• Provide employee support regarding payroll, vacation and benefits inquiries.
• Assist in preparing reports and area KPIs.
• Contribute to process improvements and standardization in the Sinergy system.

Personnel Administration Analyst – Junior

Analista de Administração de Pessoal Jr. at Conexa supporting payroll processing and employee benefits inquiries. Focused on ensuring compliance and accuracy in payroll records for a digital health ecosystem.

support-engineer

• N3 Backlog Management: Directly responsible for Conexa, Zenklub and Lina tickets, ensuring strict adherence to SLAs.
• Root Cause Analysis: Identify, document and report escalated bugs, tracking the remediation lifecycle with Engineering teams.
• Technical Intervention: Perform ad-hoc fixes via the database and backoffice tools whenever access allows.
• Knowledge Management: Create and update technical manuals and FAQs, ensuring lessons learned about new issues are shared with N1 and N2.
• Cross-squad Leadership: Negotiate deadlines and priorities with Product teams, acting as the internal 'voice of the customer'.

Technical Support Analyst, N3, Mid-level

Analista de Suporte Técnico (N3) na Conexa, atuando em suporte híbrido para clientes. Garantindo a gestão de backlog e análise técnica em saúde digital.

analyst

• Account reconciliations and support for monthly accounting and tax closings;
• Review of fiscal and accounting documents (NF-e, NFS-e, CT-e, contracts, receipts);
• Tax assessment and support in tax calculations;
• Submission and support in preparing ancillary tax obligations (statutory filings);
• Assistance with audits;
• Organization, control and filing of documents and reports;

Accounting Analyst, Junior

Junior Accounting Analyst at Conexa supporting financial audits and reconciliations in a digital health ecosystem. Working hybrid in Botafogo, Rio de Janeiro with a focus on accounting principles.

• Criar dashboards e relatórios que auxiliem a operação dos produtos de Saúde Mental;
• Conduzir análises e estudos que sustentem as principais alavancas de melhoria da performance operacional;
• Participar ativamente dos ritos diários de operação, acompanhando indicadores e propondo planos de ação baseados em dados;
• Apoiar a padronização de métricas, conceitos e análises, garantindo consistência e comparabilidade dos dados;
• Atuar em parceria com Operações, Produto, Dados e Finanças, contribuindo para decisões do dia a dia e iniciativas estratégicas;
• Explorar o uso de automações e ferramentas de IA para tornar a operação de Saúde Mental mais eficiente, previsível e orientada por dados.

Analista de Performance de Saúde Mental – SR

Analista de Performance de Saúde Mental na Conexa tratando dados e melhorando a performance operacional. Criando dashboards e relatórios para otimização de Saúde Mental.

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6 jobs found

Customer Success Coordinator – Channels

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Customer Success Analyst – Mid-level

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Personnel Administration Analyst – Junior

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Technical Support Analyst, N3, Mid-level

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Accounting Analyst, Junior

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Analista de Performance de Saúde Mental – SR

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