Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
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Hybrid Customer Advisor – Telephone Support & Customer Service – Client Acquisition
Posted 18 hours ago
About the role
- Customer Service Representative in a Legal Tech firm focusing on client acquisition and engagement. Engaging with potential clients and managing lead qualification in a digital environment.
Responsibilities
- Conduct acquisition calls and perform initial qualification of potential new clients (not cold calling, but calls with existing leads).
- Generate interest and enthusiasm among potential clients for our advisory services.
- Record and qualify client mandate inquiries.
- Maintain client records in our digital system.
- Work closely with our team of attorneys.
Requirements
- Strong communication skills and enjoyment of working on the phone.
- Experience in telephone customer support, sales, or client acquisition.
- Confident and persuasive telephone manner, combined with empathy.
- Reliable, structured, and independent working style.
- Excellent German language skills, both written and spoken.
- Positive attitude toward providing legal advice and representing people with a migration background.
- Interest in working in a highly digitized Legal Tech law firm.
- Ideally, a completed university degree.
Benefits
- Meaningful work.
- A young, motivated, and supportive team.
- Flexible working hours, remote or on-site.
- Attractive office in Heidelberg’s Old Town.
- Modern ways of working in a highly digitized environment.
- Individual training and development opportunities.
- Competitive salary with a performance-related component.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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