Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
About the role
- Customer Service Representative handling order management for manufacturing company. Focused on maintaining customer relationships and processing orders efficiently.
Responsibilities
- Maintain Customer Accounts
- Take customer orders either directly from customers or from sales representatives.
- Use software to provide order estimates, enter orders, maintain order back log, and customer product inventory.
- Handle customer/salesmen inquiries, questions, and complaints; provide timely follow-up.
- Maintain positive customer, vendor, and coworker relationships.
- Assist all departments in the successful completion of customer orders.
- Use Microsoft Office products such as Word, Excel, and Outlook to communicate order status, relay messages, etc.
- Sales order entry
- Expediting orders
- Maintain inventory levels; minimum and maximums
- Problem solve; customers issues and internal issues
- Order process review
- Administration functions; e-mail, letters, etc.
- Credit verification when prompted by the system
- Detail oriented, ability to multi-task
- Assist with shipping issues
- Must develop an understanding of our manufacturing processes and machine limitations
- Other tasks assigned.
Requirements
- High school or equivalent
- Customer Service: 3 years
- Demonstrated organizational, time management and prioritization skills
- Ability to communicate effectively both written and verbally
- Proficient in MS Office (Outlook, Word, Excel, PowerPoint)
- Dependable, honest, and hard-working approach
- Manufacturing experience highly preferred.
- Excellent phone etiquette and courtesy, professional communication and customer relationship/service.
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