Customer Service Medewerker supporting clients via phone and email in a hybrid work model. Working from home and office locations in Amsterdam or Leuven.
About the role
- Senior Operations Support Specialist delivering high-quality operational support for B2B partners in the iGaming industry. Requires strong analytical skills and operational knowledge for casino and sportsbook platforms.
Responsibilities
- Deliver high-quality, real-time operational support to B2B partners
- Handle complex partner issues and support operational investigations
- Act as a key point of contact during shifts when Team Leader is absent
- Collaborate with internal teams including Tech, Product, Marketing, CRM, and Payments
- Continuously monitor transactional, gameplay, and performance reports
- Identify anomalies and operational risks, escalate as needed
- Act as a liaison between Operations, Tech, Product, Marketing, CRM, and Payments teams
- Mentor junior team members and provide knowledge sharing
Requirements
- 2–4 years experience in Operations, Platform Support, or Customer Success in the iGaming industry
- Strong knowledge of casino and sportsbook platform operations
- Experience using CRM, CMS, JIRA, and back-office systems
- Strong analytical and troubleshooting skills
- Fluency in Spanish and English required
- Ability to work in a rotating shift environment
Benefits
- Opportunity to grow into leadership
- Dynamic iGaming environment
- Mentoring responsibilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Voice Operations Specialist optimizing communication strategies and managing partner relationships at Uphold. Leading performance reviews and driving operational excellence in customer service.
Junior Quality Assurer monitoring quality of customer service voice interactions for Uphold. Evaluating performances and contributing to continuous improvement in a hybrid role in Portugal.
Customer Success Analyst expanding Clinicorp's client base through strategic value generation and relationship management. Participating in meetings, training, and enhancing client engagement across the platform.
Client Success Analyst managing business client relationships and maximizing value for Conexa's health platform. Supporting clients and monitoring their journey from implementation through continuous use.
Customer Service Representative in a Legal Tech firm focusing on client acquisition and engagement. Engaging with potential clients and managing lead qualification in a digital environment.
Advanced Associate Customer Service role managing inventory control of equipment for disabled candidates at Pearson testing centers. Handling logistics for daily shipments, returns, and communication with internal and external stakeholders.
Customer Care Technical Lead acting as a liaison between customers and Nokia's technical support organization. Managing customer satisfaction and leading technical delivery of support initiatives.
Customer Service Representative handling order management for manufacturing company. Focused on maintaining customer relationships and processing orders efficiently.
Customer Service Representative providing reliable and compassionate service to veterinary clinics at Gateway Services. Building trusted relationships with clinic staff and families while managing customer needs.