Sales & Key Account Management role focused on lead generation and market opportunities at grievy. Collaborate closely with founders in a dynamic startup environment.
About the role
- Client Success Manager at Dynamic Edge managing client relationships and supporting strategic initiatives. Responsible for ensuring successful client outcomes and driving revenue expansion through service offerings.
Responsibilities
- Manages strategic processes (BlueSky, Roadmaps, Success plans, etc) for assigned client group
- Provide insights and reporting to clients to ensure that they get the most out of the service, and team members to ensure client initiatives are effectively supported
- Plan and facilitate new client onboardings, strategy meetings, and other initiatives in support of service teams
- Acts as a support and escalation point for client support teams within the company, protecting revenue and relationships
- Contribute to overall team revenue KPIs related to Project Revenue generation (web dev & PS), Procurement hardware sales & Cyber74 engagements
- Drive revenue expansion by effectively positioning new services offerings
- Lead contract lift renegotiations to support equitability and profitability in our monthly recurring revenue client base
Requirements
- Experience working in a Managed Service Provider (MSP) environment is required
- Previous experience in a customer success, business development, or technical sales capacity
- Previous experience in managing client relationships
- Fundamental knowledge on technology concepts e.g. operating systems, networking, cloud computing, etc
- An ability to connect on a human level with people at all levels of Greystone and our clients’ organizations
- An ability to create structure in challenging situations and create effective processes
- An awareness of how technology impacts business
- Strong communication skills, both verbal and written
- Organizational skills; both analytical and problem solving
- A proven ability to maintain confidentiality and discretion around sensitive client and contract issues
- A proven ability to manage multiple tasks and meet deadlines
- The ability to work in a directed autonomy environment
- An empathetic approach to solving client problems
- A positive, courteous demeanor
- A passion for solving problems
- Receptive to candid feedback
- Curiosity about technology and motivation to learn independently
Benefits
- Competitive wages
- Hybrid work environment
- Gas card
- Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer matching
- Maternal and paternal leave
- Very generous paid time off program that is unique to the IT industry
- Sustainable work-life balance and flexibility
- Yearly work anniversary rewards
- Fun company events, including chili cook-offs, annual company photoshoots, monthly team events, cup in hand kickball league, and more!
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Account Manager for Rx - Specialty Pharma in Hamburg, specializing in intensive care and transplantation. Engaging elite medical professionals in high - stakes environments.
Marketing Events & Influencer Partnership Manager at SourceWhale leading event - driven community growth. Building industry partnerships and managing high - impact events.
Growth Account Manager managing 30 - 40 national brand accounts at native. Focused on expanding revenue, winning new business, and driving student - focused outcomes in a hybrid environment.
Account Manager in Customer Success team driving SaaS revenue growth at Moss through proactive customer engagement and strategic guidance.
Director of Strategic Alliances at Trend Micro managing global strategy with Anthropic. Developing partnerships and driving revenue in AI security ecosystem.
Client Relationship Manager fostering relationships at Blue Ridge Associates, a top ESOP administration firm. Responsible for client satisfaction and retention through effective communication and service delivery.
Corporate Partnerships & Events Manager driving corporate partnerships and fundraising strategies at The Sutton Trust. Engaging with corporate partners to enhance social mobility across the UK.
Account Manager at Gravitee managing enterprise relationships and customer satisfaction. Shaping AI - driven digital experiences and collaborating with customers on strategic goals in North America.
Channel Account Manager responsible for expanding partnerships and generating revenue in the Northeast U.S. region at Entrust, an identity security solutions provider.