Responsible for leading the strategic operation of CRM channels and platforms (Salesforce Marketing Cloud)
Oversee the design and execution of campaigns, including process automation and creation of communication flows
Responsible for sending communications (email marketing, push, in-app messages, etc.) and preparing monthly KPI analysis reports
Plan and lead data collection, structuring, and analysis to generate intelligence and support strategic decision-making for CRM campaigns and projects
Develop and implement targeted CRM strategies using Salesforce Marketing Cloud, including advanced segmentation, journey automations, A/B testing, and scalable communications
Define, together with other teams, the campaign calendar, sends, and communication strategy to strengthen customer relationships with measurable results
Monitor and optimize communication performance, extracting platform-specific metrics and proposing continuous improvements
Prepare strategic reports and executive presentations with results and insights, translating data into clear recommendations for stakeholders
Collaborate with other teams to integrate CRM data with other data sources for a more comprehensive view of customer strategies
Support the technical development of the team
Requirements
Solid experience (minimum 3 years) in CRM and Business Intelligence
Hands-on experience with Salesforce Marketing Cloud (required)
Strong proficiency in data analysis and visualization using tools such as Excel, Power BI, Tableau, or similar
Familiarity with Data Views in platform reports
Strong verbal and written communication skills, with the ability to translate complex data into operational insights
Good interpersonal skills and self-management: ability to work flexible hours and with high autonomy
Intermediate Spanish desirable (written and spoken interaction)
Knowledge of AmpScript, SQL, HTML, Web Analytics, and Google Analytics is a plus
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