HR Representative Lead at Grainger managing complex support across the team member lifecycle. Delivering high‑quality service in HR operations and ensuring data governance for effective processes.
About the role
- Analyst at Coca-Cola FEMSA responsible for managing employee benefits programs and ensuring compliance. Work includes maintaining health and non-health benefits processes within a shared services environment.
Responsibilities
- Responsible for administering and maintaining the company's insured and non-insured benefits programs, ensuring proper execution of processes and efficient support to employees through ticketing tools.
- Administer and monitor insured benefits processes (health plans, dental, life insurance, private pension, etc.) and non-insured benefits (commuting allowance, meal voucher, food voucher, childcare allowance, among others).
- Perform benefit entries, checks and reconciliations in payroll.
- Execute and monitor registration updates with carriers and suppliers (additions, removals and changes).
- Support negotiation and relationship management with suppliers, ensuring contract compliance and deadlines.
- Provide employee support via a ticketing tool, ensuring SLA compliance and quality of support.
- Maintain internal controls up to date and support internal and external audits.
- Support the implementation of continuous improvements in SSC processes, seeking efficiency and standardization.
- Generate reports and performance indicators for benefits and support.
Requirements
- Education: Bachelor's degree in Business Administration, Human Resources, Accounting or related areas.
- Previous experience in Shared Services Centers (SSC) or Personnel Administration / Benefits areas.
- Experience managing insured and non-insured benefits.
- Experience with ticketing tools (e.g., ServiceNow, among others).
- Knowledge of SAP (benefits configuration).
- Microsoft Office (especially intermediate/advanced Excel).
- Knowledge of labor legislation and collective agreements applicable to benefits.
Benefits
- PPR (Profit Participation Program)
- On-site gym
- Birthday day off
- Health insurance
- Dental plan available by enrollment at the employee's choice
- Group life insurance
- On-site cafeteria / meal voucher
- Food allowance
- Purchase of products according to the current price list
- Pharmacy credit with payroll adjustment
- Credit union
- School kit: provided at the start of the school year for dependents
- Birthday kit
- Christmas kit
- Toy voucher: provided in October for dependents.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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