Kundenservice Mitarbeiter für Inbound & Outbound in der Volksbank Steiermark. Fokus auf Outbound - Telefonie und Kundenanfragen über verschiedene Kanäle.
About the role
- Medical Support Specialist at Eucalyptus delivering exceptional patient care via medical enquiries and treatment support. Engaging and supporting patients throughout their healthcare journey in Germany.
Responsibilities
- Triage medical enquiries efficiently to ensure excellent patient safety and care is received
- Provide outstanding medical advice to Juniper patients (by email and phone)
- Respond to patients experiencing side effects and/or symptoms related or unrelated to their medication
- Proactively engaging with patients throughout their treatment journey
- Create educational content to provide our patients with personalised and consistently high quality standard of care (i.e. clinical instructions, booklets & educational articles)
- Work closely with a team of clinical and medical support specialists to assist in building processes and systems that get better over time
Requirements
- Qualified health professional - you are a qualified nurse or pharmacist with 4-5+ years experience.
- Completed professional training as a registered nurse, geriatric nurse or health and nurse specialist
- Bi-lingual: Communicate fluently in German and English (bonus - if you’re proficient in other European languages)
- Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you
- Cool head - you have experience triaging patients (either in a hospital, clinic or community pharmacy) and always keep a cool head
- Trust - patients trust you implicitly because of your experience, your confidence and your manner
- Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back!
Benefits
- Work with best-in-class doctors, specialists, pharmacists, and medical professionals from all over the world
- Eucalyptus and clinic merch designed by our very own in-house creative team
- Learn from some world-class marketers, engineers, creatives, operations specialists, and medical professionals - joining a diverse team from Atlassian, Canva, Google, McKinsey, Bain, Optiver, Koala, Manual and many many more
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