Retail sales help generating revenue by providing customer service and maintaining store presentation. Responsible for achieving sales goals and protecting company's assets in retail environment.
About the role
- Sales Support Manager connecting Sales, Marketing, and Operations to enhance sales performance and agent engagement. Developing training and support plans to streamline execution and growth.
Responsibilities
- Partner with leadership to translate business strategies into field-ready action plans.
- Develop sales playbooks, scripts, and training materials to support consistent execution.
- Design and deliver onboarding and training programs for sales reps and field teams.
- Collaborate with marketing to produce collateral that meets field needs and supports campaigns.
- Serve as the conduit between Sales, Marketing, and Operations to ensure alignment and responsiveness.
- Support sales teams in understanding agent needs and overcoming objections.
- Coordinate office visits, events, and educational sessions to deepen agent relationships.
- Monitor engagement metrics and identify opportunities for targeted outreach.
- Use CRM data to measure the impact of support activities on retention and growth.
- Track agent satisfaction and flag churn risks.
- Recommend retention strategies and maintain a log of support activities and outcomes.
- Monitor CRM utilization by the sales team, ensuring accurate data entry, timely follow-ups, and adherence to pipeline processes.
- Monitor key metrics such as lead conversion, funnel progression, and activity tracking; provide regular reports to leadership.
- Partner with sales reps to optimize CRM usage for prospecting and retention, offering guidance and troubleshooting as needed.
- Collaborate with marketing to align CRM-driven outreach with national campaigns, while focusing on execution through the sales team rather than building campaigns directly.
- Operate within leadership guidelines while proactively suggesting improvements to sales processes, tools, and engagement strategies.
Requirements
- 5+ years in sales support, sales operations, or a related role
- Experience working cross-functionally with sales, marketing, and operations teams
- Proven track record of enabling sales growth through strategic support and execution
- Strong project management and organizational skills
- Excellent communication and interpersonal abilities
- Ability to translate strategy into actionable field plans
- Proficiency in CRM platforms (e.g., Salesforce) and campaign management tools
- Analytical mindset with the ability to interpret data and generate insights
- Comfortable facilitating training, onboarding, and field enablement sessions
- Ability to travel regionally for field visits, training, and engagement events
- Comfortable working in a fast-paced, matrixed environment
- High level of autonomy with strong judgment on when to escalate
Benefits
- EOE including disability/veteran
- At Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position
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