Supervise and mentor facilities staff, including performance management, professional development, and team coordination
Oversee day-to-day facility operations including maintenance, repairs, and operational changes across assigned locations
Coordinate with technicians, vendors, and contractors to ensure timely resolution of facilities issues
Identify and implement opportunities for operational improvements and facility upgrades
Serve as primary point of contact and liaison with landlord representatives for all lease operations issues
Manage space allocation, inventory, and interior renovations to optimize workplace utilization
Oversee special projects related to workplace enhancements and improvements
Manage hoteling space inventory aligned with FINRA's hybrid-work policy
Utilize automated facility management tools (Facility Management Interaction and Building Management Systems)
Coordinate office reconfigurations and furniture installations to support evolving workplace needs
Partner with CRE leadership to develop and manage comprehensive operating budgets for assigned locations
Track expenditures, manage operating expenses, and identify cost-saving opportunities
Review and authorize invoices in accordance with financial policies
Develop, price, and manage leasehold improvement projects from conception to completion
Oversee capital projects related to facility enhancements and infrastructure improvements
Initiate and manage all facility-related contracts, including vendor selection, bidding, and document review
Establish and maintain strong relationships with service providers to ensure quality delivery
Coordinate landlord approvals for installations and deliveries, as needed
Evaluate vendor performance and ensure compliance with contractual obligations
Negotiate service agreements to optimize value and performance
Ensure adherence to local, state, and federal regulations through facility inspections and quality assurance
Test and maintain business continuity plans for assigned locations
Implement safety protocols and emergency response procedures
Conduct regular facility assessments to identify and mitigate potential risks
Ensure compliance with FINRA's security and confidentiality requirements
Foster positive relationships with internal departments and external partners
Conduct regular meetings to address facility-related issues and initiatives
Serve as the primary escalation point for complex facilities matters
Provide regular updates to leadership on facilities operations and projects
Gather feedback from employees to continuously improve workplace experience
Other duties as assigned.
Requirements
Bachelor's degree in Facilities Management, Real Estate, Business Administration, or related field; or equivalent combination of education and relevant work experience
Minimum six (6) years of progressive experience in facilities management or corporate real estate in employee-focused workspaces
Demonstrated leadership experience with proven ability to effectively manage and develop a geographically diverse team
Proven ability to build and maintain strong relationships with vendors and clients
Strong knowledge of building systems, maintenance requirements, and industry best practices
Experience with budget development, financial management, and contract administration
Proficiency with facilities management software and building automation systems
Excellent project management skills with ability to manage multiple priorities
Strong communication and interpersonal skills with ability to work effectively across all levels
Knowledge of relevant local, state, and federal regulations and compliance requirements
Ability to review and authorize invoices in accordance with financial policies
Occasional travel as required
Benefits
Employees may be eligible for a discretionary bonus in addition to base pay
Non-exempt employees are eligible for overtime pay in accordance with federal, state, or local law
Comprehensive health, dental and vision insurance
Basic life, accidental death and dismemberment (AD&D)
Supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent AD&D
Short- and long-term disability
Long-term care insurance
Business travel accident insurance
Disability and legal insurance
Immediate participation and vesting in a 401(k) plan with company match
Eligibility for participation in an additional FINRA-funded retirement contribution
Tuition reimbursement
Commuter benefits
Adoption assistance
Backup family care
Surrogacy benefits
Employee assistance program
Wellness programs
Time off: 15 days paid time off, 5 personal days, 9 sick days (pro-rated in first year)
Two volunteer service days
Other paid leave: military leave, jury duty leave, bereavement leave, voting and election official leave, care of a family member leave (available after 90 days), childbirth and parental leave (available after 90 days)
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