Senior Technical Support Engineer responsible for supporting Stryker’s Vocera solutions. Ensuring effective deployment, customer service, and issue resolution in a hybrid work environment.
About the role
- Provide technical support to field engineers and technicians at Rockwell Automation. Diagnose, troubleshoot, and repair complex systems and assist in customer training.
Responsibilities
- Provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems.
- Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Report design, reliability and maintenance problems or bugs to design engineering/software engineering and may be involved in customer installation and training.
- Offer support to customer/users where the product is highly technical or sophisticated in nature.
Requirements
- Bachelor Degree
- Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- 2+ years experience with related products or Field service experience.
- Expertise in RA products such as Architectural and Component level Inverter drives i.e., PowerFlex750 series products, Legacy products, PF4xx, PF5xx products and solutions as well as Motion Control Drive systems
- Knowledge of standard Rockwell Automation software: Studio5000, ControlLogix, DeviceLogix, Connected Components workbench (CCW), RSLinx, RSNetworx
- Software tool skills: Webex , DPI platform, Vuforia/PTC Chalk, , Proposal Works
- Advanced system knowledge of safety, networks utilizing Stratix switches, multi-axis control, and robotics.
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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