Technical Support Technician providing assistance and solutions for global customers at Fischer Panda. Combining office tasks with customer interactions, ensuring technical support and problem resolution.
About the role
- Senior Technical Support Engineer responsible for supporting Stryker’s Vocera solutions. Ensuring effective deployment, customer service, and issue resolution in a hybrid work environment.
Responsibilities
- Document and manage customer issues, delivering excellent customer service and managing customer expectations
- Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
- Collaborate within the company, escalating issues and engaging others to solve hard problems
- Report product defects and enhancement requests
- Identify and advocate product supportability requirements
Requirements
- BA in Computer Science or related field, or in lieu of Bachelors, 6+ years additional relevant work experience
- Minimum 2 years experience in customer technical support role working in a hosted application
- Ability to travel (10%) and be available for late shift or on-call as needed.
- Red Hat Enterprise Linux (RHEL) system administration knowledge is preferred
- Familiarity with Linux service and performance troubleshooting is a plus
- Knowledge of tools such as Command line, power shell, performance monitor or other data gathering tools preferred
- Familiarity with log analysis, correlating multiple log types for deep dive analysis
- Knowledge of system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V
- Basic understanding of SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI)
- Basic understanding of authentication protocols such as LDAP and 802.1x
- Understanding of relational database systems and SQL scripting
Benefits
- Work Flexibility: Hybrid
- Health insurance
- Paid time off
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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