Technical Support Engineer delivering global support for Salesforce Marketing Cloud. Managing complex customer issues and providing top - tier technical expertise in a customer - centric environment.
About the role
- IT Technical Support Specialist providing remote support for hardware, software, and network issues at Sentara Healthcare. Collaborating with users to troubleshoot technical problems in a call center environment.
Responsibilities
- Provide remote technical support for hardware, software, and network-related issues through inbound and outbound calls
- Troubleshoot and resolve technical problems
- Document support activity and escalate complex issues
- Provide user-friendly guidance to non-technical users
- Analyze system performance and proactively identify potential issues
Requirements
- Bachelor’s Degree Preferred
- Experience providing technical support in a call center environment
- Strong troubleshooting skills for hardware, software, and basic networking issues
- Ability to clearly explain technical solutions to non-technical users
- Proficiency in documenting tickets, solving complex issues and escalating issues when needed
- Customer-focused with the ability to handle high-volume inbound calls.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
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