Principal Product Support Engineer at Hewlett Packard Enterprise resolving complex technical issues for federal customers in Private Cloud environments. Leading troubleshooting and collaboration with engineering teams for product enhancements.
About the role
- IT Technical Support Specialist providing remote support for hardware, software, and network issues at Sentara Healthcare. Collaborating with users to troubleshoot technical problems in a call center environment.
Responsibilities
- Provide remote technical support for hardware, software, and network-related issues through inbound and outbound calls
- Troubleshoot and resolve technical problems
- Document support activity and escalate complex issues
- Provide user-friendly guidance to non-technical users
- Analyze system performance and proactively identify potential issues
Requirements
- Bachelor’s Degree Preferred
- Experience providing technical support in a call center environment
- Strong troubleshooting skills for hardware, software, and basic networking issues
- Ability to clearly explain technical solutions to non-technical users
- Proficiency in documenting tickets, solving complex issues and escalating issues when needed
- Customer-focused with the ability to handle high-volume inbound calls.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
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