Technical Support Technician providing assistance and solutions for global customers at Fischer Panda. Combining office tasks with customer interactions, ensuring technical support and problem resolution.
About the role
- Software Technical Analyst responsible for supporting and maintaining systems in wealth and asset management. Collaborating with business clients and internal teams for issue resolution and enhancement coordination.
Responsibilities
- Support a wide variety of systems from a Level 2/3 perspective using DevSecOps and other methodologies.
- Work with business clients, internal and external teams to debug or trouble shoot applications.
- Investigate SQL stored procedures, VBA macros and Java scripts from a support perspective to debug issues or perform analysis and development for minor enhancements.
- Coordinate and collaborate the development efforts with the development team for major enhancements.
- Investigate feed/file delivery, quality check and failures using any batch or workflow related tools by the team.
- Remain current on standards, technologies, approaches and methodologies.
- Consistently apply the concept of continuous improvement.
- Document findings and processes as part of application support.
- Gather and clearly document code changes for minor application enhancements and production defects.
- Perform QA testing to validate expectation of code changes if needed.
- Liaise between business users and IT internal and external teams.
- Coordinate business users testing activity for application code changes.
- Track and produce key metrics for the team and develop strategies to increase efficiency.
- Ad hoc responsibilities as directed by management.
Requirements
- Minimum 2 years working experience supporting systems at Level 2 (support).
- Experience with relational database structures and methodologies.
- Proven ability to multitask both independently and within a team.
- Ability to understand business process requirements and using technology, conceptualize creative solutions through to implementation.
- Knowledge of financial services, specifically investment management.
- Client and action oriented, takes initiative, creative and proactive thinker.
- Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business.
- Effective English verbal and written communication skills.
- Strong application development/programming skills.
- Solution design mindset - Ability to constructively challenge business requirements, technical requirements and any other direction that is received, to ensure we are building the BEST solution.
- Work well independently as well as in a team environment as situation dictates.
- Have strong knowledge with Batch monitoring tools such as CA Workload Automation (or related scheduling software), MS SQL / Oracle, Shell Scripting/ Power Shell / UNIX, Informatica development (or related ETL tools), Windows, Batch/Perl Scripting, ServiceNow / Jira / other workflow tools, MS Azure.
Benefits
- You'll be empowered to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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