Hybrid Software Technical Analyst

at Manulife

• Job title: Software Technical Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Azure, ETL, Informatica, Java, Oracle, Perl, ServiceNow, Shell Scripting, SQL, Unix, VBA
• Location requirements: Hybrid, Quezon City, Philippines

About the role

• Software Technical Analyst responsible for supporting and maintaining systems in wealth and asset management. Collaborating with business clients and internal teams for issue resolution and enhancement coordination.

Responsibilities

• Support a wide variety of systems from a Level 2/3 perspective using DevSecOps and other methodologies.
• Work with business clients, internal and external teams to debug or trouble shoot applications.
• Investigate SQL stored procedures, VBA macros and Java scripts from a support perspective to debug issues or perform analysis and development for minor enhancements.
• Coordinate and collaborate the development efforts with the development team for major enhancements.
• Investigate feed/file delivery, quality check and failures using any batch or workflow related tools by the team.
• Remain current on standards, technologies, approaches and methodologies.
• Consistently apply the concept of continuous improvement.
• Document findings and processes as part of application support.
• Gather and clearly document code changes for minor application enhancements and production defects.
• Perform QA testing to validate expectation of code changes if needed.
• Liaise between business users and IT internal and external teams.
• Coordinate business users testing activity for application code changes.
• Track and produce key metrics for the team and develop strategies to increase efficiency.
• Ad hoc responsibilities as directed by management.

Requirements

• Minimum 2 years working experience supporting systems at Level 2 (support).
• Experience with relational database structures and methodologies.
• Proven ability to multitask both independently and within a team.
• Ability to understand business process requirements and using technology, conceptualize creative solutions through to implementation.
• Knowledge of financial services, specifically investment management.
• Client and action oriented, takes initiative, creative and proactive thinker.
• Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business.
• Effective English verbal and written communication skills.
• Strong application development/programming skills.
• Solution design mindset - Ability to constructively challenge business requirements, technical requirements and any other direction that is received, to ensure we are building the BEST solution.
• Work well independently as well as in a team environment as situation dictates.
• Have strong knowledge with Batch monitoring tools such as CA Workload Automation (or related scheduling software), MS SQL / Oracle, Shell Scripting/ Power Shell / UNIX, Informatica development (or related ETL tools), Windows, Batch/Perl Scripting, ServiceNow / Jira / other workflow tools, MS Azure.

Benefits

• You'll be empowered to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.