Hybrid Location Support Specialist

at TestEquity LLC

• Job title: Location Support Specialist
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Austin, United States

About the role

• Location Support Specialist providing customer-facing inventory management services, ensuring cleanliness and organization at various locations. Collaborating with sales team to address customer needs

Responsibilities

• Receives and Stocks weekly and emergency replenishment shipments
• Inspects weekly replenishment shipments to ensure correct quantities and products have arrived on site
• Completes inventory cycle counts on a weekly or quarterly basis to ensure accurate inventory levels are reflected in our vendor managed inventory software
• Maintains vendor managed inventory areas are clean, safe, organized, and labeled accurately according to company standards
• Resolves on-site customer issues promptly and accurately in a manner that will retain and promote customer loyalty
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve issues that arise on-site
• Effectively and efficiently interacts with customers (face to face) to discuss their on-site needs and forwards these needs to the sales team to fulfill
• Communicates regularly with the sales team and customer as needed
• Takes personal ownership for meeting established individual and team metrics and company standards
• Completes administrative tasks on non-scheduled stock days (Up to 2 hours per week)
• Indirectly responsible for product quality
• Other duties as assigned

Requirements

• High school diploma or GED is required
• 2+ years of Customer Service is required
• Inventory Management experience is preferred
• Must be at least 18 years old
• Must have a reliable mode of transportation
• Must be willing to travel to customer sites in the designated area
• Must pass a background clearance and drug screening
• Effective communicator, comfortable interacting with customers and the sales team in a professional manner in person, over the phone, and email
• Must be computer literate and able navigate required software programs including Microsoft Teams and Microsoft Outlook
• Stockroom experience is preferred

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development opportunities