Customer Service Supervisor responsible for call center operations, coaching agents, and ensuring compliance. Leading a team of up to 12 employees and optimizing service delivery operations.
About the role
- Location Support Specialist providing customer-facing inventory management services, ensuring cleanliness and organization at various locations. Collaborating with sales team to address customer needs
Responsibilities
- Receives and Stocks weekly and emergency replenishment shipments
- Inspects weekly replenishment shipments to ensure correct quantities and products have arrived on site
- Completes inventory cycle counts on a weekly or quarterly basis to ensure accurate inventory levels are reflected in our vendor managed inventory software
- Maintains vendor managed inventory areas are clean, safe, organized, and labeled accurately according to company standards
- Resolves on-site customer issues promptly and accurately in a manner that will retain and promote customer loyalty
- Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve issues that arise on-site
- Effectively and efficiently interacts with customers (face to face) to discuss their on-site needs and forwards these needs to the sales team to fulfill
- Communicates regularly with the sales team and customer as needed
- Takes personal ownership for meeting established individual and team metrics and company standards
- Completes administrative tasks on non-scheduled stock days (Up to 2 hours per week)
- Indirectly responsible for product quality
- Other duties as assigned
Requirements
- High school diploma or GED is required
- 2+ years of Customer Service is required
- Inventory Management experience is preferred
- Must be at least 18 years old
- Must have a reliable mode of transportation
- Must be willing to travel to customer sites in the designated area
- Must pass a background clearance and drug screening
- Effective communicator, comfortable interacting with customers and the sales team in a professional manner in person, over the phone, and email
- Must be computer literate and able navigate required software programs including Microsoft Teams and Microsoft Outlook
- Stockroom experience is preferred
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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