Customer Service Specialist providing support via all channels at TDCX. Identifying customer needs and ensuring satisfaction with a focus on relationship building.
About the role
- Responsible for managing Anti-Money Laundering and Know-Your-Customer processes in banking. Engaging clients and ensuring compliance with regulations in U.S. and non-U.S. activities.
Responsibilities
- Owns and manages the Anti-Money Laundering (AML) and Know-Your-Customer (KYC) process for relationship management teams
- Engages with prospects and current clients to accurately review AML/KYC information
- Maintains and manages current portfolio of periodic reviews/refreshes for US and non-US entities
- Maintains a high level of organization, data management, and time management skills
- Provides recommendations for business to create and nurture client relationships
Requirements
- Experience with Know Your Customer or Anti-Money Laundering due diligence processes
- Applies strategic and critical thinking to determine solutions
- Builds strong client relationships through effective communication and collaboration
- Executes multiple tasks simultaneously
- Displays a proactive mindset and effective time management
- Demonstrates a results-driven mindset and prioritizes client interests
- Strong computer application skills, including Microsoft Office
- Bachelor's degree
- Certified Anti-Money Laundering Specialist certification
- Knowledge of Global Commercial Banking
- Experience with analytical tools such as Tableau
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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