Responsible for managing Anti - Money Laundering and Know - Your - Customer processes in banking. Engaging clients and ensuring compliance with regulations in U.S. and non - U.S. activities.
About the role
- Customer Support position at Porsche responsible for addressing customer inquiries through various channels. A key role in enhancing customer engagement and satisfaction for Porsche products.
Responsibilities
- You are the first point of contact for all Porsche-related inquiries (e.g., app support, charging processes for our electric vehicles, technical advice, aftersales processes, digital services)
- You identify, escalate and resolve customer inquiries and complaints using our digital tools and your ability to engage with customers
- You resolve complex customer inquiries via phone, email, chat or video calls together with our Porsche experts
- You participate in regular training to build expert knowledge of our products and services and to provide the best possible customer service
- You document all customer inquiries in our in-house CRM tool, thereby supporting the development of the CRH
- You share your ideas and suggestions for improvements with your team
- You stay up to date on all Porsche products and services and play an important role in customer retention
Requirements
- Excellent written and verbal communication skills
- Willingness to understand complex automotive products and services
- Very good German and English skills (additional languages are an advantage)
- Motivated and empathetic personality, yet assertive and confident
- Well-structured and independent way of working
- Relevant experience in customer service and knowledge of the automotive industry are a plus
- Willingness to work shifts (early, middle and late shifts)
- Willingness to work weekends, including Sundays and public holidays
Benefits
- New office directly at Adlershof S-Bahn station
- Dog-friendly office
- Personal development budget
- Permanent employment contract
- 30 days of annual leave
- Attractive salary & bonus
- Christmas and holiday bonuses
- Pension and other social benefits
- Subsidy for your public transport pass (BVG)
- Access to our corporate benefits program
- Opportunity for mobility leasing (e.g., JobRad, VW Leasing)
- Referral bonuses for recruiting new talent
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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