Responsible for managing Anti - Money Laundering and Know - Your - Customer processes in banking. Engaging clients and ensuring compliance with regulations in U.S. and non - U.S. activities.
VE
Onsite Customer Service Representative, Branch
Posted 1 hour ago
About the role
- Customer Service representative handling customer inquiries and support services at VR PLUS Bank. Promoting regional development through quality customer interactions and service solutions.
Responsibilities
- Welcoming customers and recording inquiries: You act as the first point of contact for customers, record their requests and forward matters for further processing.
- Offering service solutions: You provide customers with a range of service options and reliably process various types of payment transactions.
- Handling routine customer inquiries: You answer straightforward customer questions and process their transactions quickly and accurately.
- Escalating complex issues: You forward more complex customer matters to the appropriate departments or specialists for further handling.
- Supporting service advisors: You assist service advisors with their administrative tasks and help ensure smooth operations.
Requirements
- Team player, not a lone operator
- Successfully completed commercial vocational training or training as a bank clerk (m/f/d)
- Some prior professional experience
- Strong professional competence
- Current proof of compliance with continuing education requirements under the EU Insurance Distribution Directive (IDD)
- Service-oriented with the ability to understand customers' individual needs and preferences
- Valid driver's license (Class B)
Benefits
- We don't think in short-term figures but in long-term perspectives: As a cooperative bank and one of the region's largest employers, we focus on sustainable success and long-term job security.
- A meaningful job: Your varied tasks contribute to the ongoing support and development of our region and its people.
- We also care about your personal prosperity: In addition to collective agreement-based pay and asset-building benefits, you will receive contractual special payments.
- We see you as a person, not capital: We are happy to invest in your career with tailored training and development measures.
- Our broad range of services offers exciting opportunities for your professional and personal development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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