Lead Implementation Specialist managing client projects for healthcare financial solutions at Zelis. Ensure successful delivery through project management, technical solutioning, and cross-functional coordination.
Responsibilities
Lead implementation projects from initiation through go-live, ensuring delivery on time, within scope, and within budget.
Develop and manage detailed project plans, timelines, and milestones using tools such as JIRA, Smartsheet, and Confluence.
Send regular status reports to internal and external stakeholders, maintaining transparency and alignment.
Keep project tools and documentation up to date, including issue logs, risk registers, and implementation guides.
Identify, manage, and escalate risks and issues proactively to ensure timely resolution and project continuity.
Facilitate client meetings and serve as the primary point of contact for clients throughout the implementation lifecycle.
Ensure client satisfaction by providing clear communication, timely updates, and expert guidance.
Collaborate with internal teams including Product, Engineering, QA, Sales, and Support to ensure seamless integration and deployment.
Apply deep understanding of payment systems, APIs, file formats (e.g., X12, XML, flat files), and integration platforms to guide implementation.
Troubleshoot technical issues and provide consultative support to clients and internal teams.
Translate client business requirements into technical specifications and ensure alignment with Zelis platform capabilities.
Support data mapping, transformation workflows, and configuration of system components.
Represent the Implementation team in cross-functional initiatives and strategic projects.
Contribute to the development of best practices, playbooks, and process improvements.
Mentor junior team members and support onboarding and training of new hires.
Requirements
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field (or equivalent experience)
5+ years of experience in implementation, project management, or technical client services
Strong understanding of payment processing, APIs, batch file transfers (SFTP), and data formats (X12, XML, flat files)
Experience managing complex projects with multiple stakeholders; PMP or similar certification preferred
Familiarity with project management tools such as JIRA, Smartsheet, Confluence, and Salesforce
Ability to communicate technical concepts to non-technical audiences and translate business needs into executable plans
Strong documentation habits and cross-functional collaboration skills
SAP Payroll Implementation Consultant providing expert guidance throughout the implementation process. Requires SAP HCM experience and strong knowledge of German payroll configuration.
Implementation Manager at Manulife supporting distribution partners and delivering superior service to clients. Requires expertise in Group Benefits, relationship management, and project management.
Implementation Consultant at Deputy leveraging technical background to develop solutions for enterprise customers. Manage end - to - end delivery and collaborate with engineers on project implementation.
Vice President managing seamless onboarding for corporate clients using cash management and treasury services. Delivering high - quality implementations and optimizing onboarding timelines for client satisfaction.
Product Implementation Specialist integrating POS, payment, and third - party applications for restaurants. Managing implementation projects and collaborating with clients and internal teams.
Analytics Implementation Specialist at Lovehoney Group implementing Google Tag Manager and e - commerce tracking strategies. Collaborating with marketing and product teams to optimize analytics for data - driven decisions.
Analytics Implementation Specialist responsible for analytics tracking strategies at Lovehoney, a leading sexual wellbeing company. Collaborating with teams to implement Google Tag Manager and advanced tracking setups.
Business Change & Implementation Manager working on the Fitness to Practice improvement programme, embedding change and supporting teams in new ways of working.
Sales Readiness Implementation Manager ensuring Sales initiatives resonate and deliver results during rollout in a leading omnichannel marketplace. Responsible for communication and tracking outcomes.
Implementation Manager driving the use of Accurx Scribe to enhance healthcare communication effectiveness in secondary care settings. Leading complex onboarding processes across GP practices and hospitals.