Business Operations Manager managing operational practices and customer contract execution in WW Managed Print Services. Collaborating with global and local teams to ensure compliance with Lexmark’s capabilities.
About the role
- Lead Business Systems Product Manager for revenue technology ecosystem across Marketing and Sales. Drive integrated, data-driven roadmap optimizing user satisfaction and compliance.
Responsibilities
- Own the product strategy, roadmap, and delivery for a suite of revenue‑generating systems aligned to company OKRs.
- Evaluate and recommend new technologies; optimize existing platforms against strategic objectives.
- Running SDLC process via Jira to ensure proper exploration and delivery of each software product and transformation.
- Strong Agile background and experience taking business user stories and translating them into acceptance criteria.
- Ensure seamless integration across Salesforce (Marketing & Sales Cloud), Vitally, call center, AI, and CPQ tools to enable efficient customer workflows and inputs.
- Champion user experience for both internal and customer‑facing touchpoints; clarify stakeholder roles using RACI.
- Define and prioritize requirements with Marketing, Sales, Onboarding, Customer Success, Strategic Partnerships, and external partners.
- Partner with Business Intelligence on revenue data strategies (customers, vendors, dimensional data tables).
- Bridge business needs and technical execution, translating complex requirements into actionable delivery plans.
- Lead implementations, enhancements, and integrations; govern testing, enablement, and post‑launch support.
- Continuously improve processes through automation and workflow optimization to increase revenue team productivity.
- Ensure compliance with internal controls and regulatory standards (e.g., SOX, GAAP/ASC 606); champion audit readiness.
Requirements
- 8+ years in product management, business systems, systems architecture, or information systems with deep CRM specialization (Salesforce or HubSpot).
- 5+ years hands‑on experience in Sales or Marketing; strong grasp of customer lifecycle, demand gen, rules of engagement, forecasting, and revenue lead & activity strategy.
- Experience in SaaS or technology‑driven organizations.
- Proven track record leading cross‑functional projects with Marketing, Sales, Onboarding, and RevOps teams.
- Strong command of revenue data architecture and enterprise reporting frameworks.
- Exceptional project management, stakeholder communication, and data‑driven decision‑making skills.
- Strong experience with compliance and audit standards (SOX, ASC 606/GAAP).
Benefits
- This position is hybrid based out of our Lehi, UT HQ, with flexibility for strong remote candidates
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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